Agency Support Worker (Overnight)

Bissell Centre's Thrift Shop; Edmonton; On-site; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation

Health Maintenance Days

Extended health, dental, and vision

Life insurance and ADD

Maternity/Parental benefits

Employee Assistance Program

Staff events

Exclusive employee discounts

General holidays paid

Job summary

Bissell Centre in Edmonton is seeking an Agency Support Worker (Overnight) to provide frontline support across programs, with night shifts typically 8 hours (up to 12). The role emphasizes a person-centred, trauma-informed approach within housing stability contexts.

You will engage with participants to assess needs, document outcomes using agency tools, assist with daily living tasks, and connect people to community resources.

Qualifications

• Diploma or degree in Human Services or related field.
• 2–3 years of direct experience helping vulnerable populations.

Responsibilities

• Provide flexible frontline support across assigned programs.
• Build respectful relationships using person-centred, trauma-informed approaches.
• Identify needs and complete assessments and documentation using agency tools.
• Implement care and support plans in collaboration with the team.
• Assist with daily living skills, housing stability, and navigation of services.

Skills

Frontline support

Trauma-informed

Person-centred

Recovery approaches

Education

Diploma or degree in Human Services

Tools

Starting Point

ORBIT

SPDAT

Provincial Assessments

Job description

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an Agency Support Worker (Overnight) to join us as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

The Agency Support Worker (Overnight) provides flexible, responsive frontline support across Bissell Centre programs and services based on operational needs. This position may provide coverage within programs such as Hope Terrace, Supportive Recovery Housing, Extreme Weather Shuttle Response, and other agency programs or initiatives requiring additional frontline support. These are night shifts, typically for 8 hours and up to 12 hours per shift.

The position supports continuity of services by providing support with increased service demands, emergency or seasonal responses, and other emerging operational needs. Depending on the assignment, responsibilities may include supporting participants within a residential or supportive housing environment, responding to immediate needs, providing transportation or community-based support, promoting safety and well-being, and connecting participants with appropriate resources and services.

The Agency Support Worker (Overnight) works from a person-centred, trauma-informed, culturally responsive, and harm reduction approach while maintaining professional boundaries and contributing to safe, respectful, and welcoming environments. This position is expected to adapt to different teams, participant needs, service environments, and program models while maintaining consistent standards of professionalism, communication, documentation, safety, and participant care.

Assignments are based on organizational need as well as the employee’s training, experience, and demonstrated competencies for the specific program or service area.

• Provide flexible frontline support across assigned Bissell Centre programs and services, adapting service delivery to the needs, expectations, and model of each program.
• Build respectful and professional relationships with participants using person-centred, trauma-informed, culturally responsive, and recovery approaches that promote safety, dignity, choice, and well-being.
• Engage with participants to identify immediate needs, goals, barriers, and appropriate supports, completing required assessments and documentation using agency-approved tools and databases, including Starting Point, ORBIT, SPDAT, Provincial Assessments, and other applicable systems.
• Implement individualized care, support, safety, or recovery strategies in collaboration with the participant and designated care or program team.
• Provide practical assistance that promotes stability, independence, accountability, and overall well-being, including support with daily living skills, hygiene, apartment maintenance, pest management, appointments, transportation, community integration, and navigation of social service systems.

What You’ll Bring?

• The successful candidate will have a diploma or degree in Human Services or a related field, along with 2–3 years of direct experience supporting vulnerable populations.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 30th, 2026