Family Support Worker

Bissell Centre's Thrift Shop; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Vacation

Health Maintenance Days

Extended health, dental, and vision

Health Spending Account

Life insurance and ADD for you and/or

Maternity/Parental leave

Employee and Family Assistance Program

Staff events and celebrations

Exclusive employee discounts

Paid time off for holidays

Job summary

Bissell Centre in Edmonton is seeking a Family Support Worker to provide direct, community-based support to children, youth, and families involved with Child Intervention services. Working within Alberta’s Family Intervention Program, you will strengthen parenting capacity, enhance child safety and well-being, build family resilience, and support positive outcomes for children and youth.

You will manage a caseload of about 30 participants with a focus on early intervention, family preservation,

Qualifications

• Degree or Diploma in related area.
• Minimum 1 year of related employment experience.
• Alberta Class 5 License with a satisfactory driver's abstract and a vehicle.

Responsibilities

• Provide direct, community-based support to children, youth, and families involved with Child Intervention services.
• Develop and monitor individualized case plans with measurable outcomes.
• Engage families with strength-based, person-centred approaches.
• Coordinate referrals to community and government resources with warm hand-offs.
• Participate in after-hours on-call rotation to handle crises as needed.
• Support family visits, reunification, and parent-child interactions when required.

Skills

Case management

Mental health awareness

Addictions awareness

Community engagement

Documentation & reporting

Education

Degree or Diploma in related area

Job description

Who We Are?

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for a Family Support Worker to join our dedicated Family Intervention Services team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

The Family Support Worker provides direct, community-based support to children, youth, and families who are involved with Child Intervention services. Working within Alberta’s Family Intervention Program, the Family Support Worker partners with families to strengthen parenting capacity, enhance child safety and well-being, build family resilience, and support positive outcomes for children and youth. The role focuses on early intervention, family preservation, reunification, and helping families access services and resources that address identified needs.

• Enhance and execute comprehensive case plans, ensuring participant goals are met through consistent follow-up and measurable outcomes.
• Provide high-quality, person-centred support to a caseload of approximately 30 participants, prioritizing safety, dignity, and individualized care.
• Engage in proactive, outreach-focused service delivery to connect with participants in the community and minimize barriers to access.
• Facilitate supported referrals to community and government resources, ensuring a warm hand-off and successful integration with external services.
• Participate in a rotational after-hours on-call schedule to provide essential support and crisis intervention as required by program needs.
• Facilitate and supervise family visits, family reunification activities, and parent-child interactions when required.

What You’ll Bring?

• Degree or Diploma in related area
• Minimum 1-year related employment experience (e.g., high-risk populations, case management, mental health and addictions).
• Alberta Class 5 License, satisfactory driver’s abstract and a vehicle

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 30th, 2026