Intake and Care Coordinator

arc programs; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support agency in Kelowna is seeking an Intake and Care Coordinator to provide individualized service planning support for families. The ideal candidate will have a bachelor's degree in Social Services and at least 2 years of relevant experience. Responsibilities include conducting assessments, developing service plans, and coordinating access to services. Competitive hourly pay and benefits are offered for this full-time temporary position.

Benefits

Full benefit package after probation

3 weeks paid vacation

Paid sick days

Qualifications

• Minimum of 2 years relevant experience preferred.
• Position-specific experience, knowledge, and skills may be considered.

Responsibilities

• Conduct brief screening and assessments for service needs.
• Provide information about child development and available services.
• Develop goal-oriented Individualized Service Plans (ISP).
• Connect families with relevant FCC services.
• Assist with appointment reminders and service coordination.
• Implement case management and clinical records.

Skills

Excellent interpersonal and verbal/written communication skills

Detail-oriented

Organized and efficient

Skill at managing multiple projects

Ability to work independently

Complex IT platforms management

Education

Bachelor's degree in Social Services or Human Services

Job description

Who We Are

arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for and are excited to be expanding our team to help us accelerate our impact!

We’re Hiring

We are now accepting applications for a temporary Intake and Care Coordinator to cover a leave and work out of the Family Connection Centre (FCC) in Kelowna.

Intake and Care Coordinators are the primary care coordinators within the FCC. They provide intake and service coordination functions for parents/caregivers and their children or youth with support needs who are accessing services through the FCC.

Hours / Schedule

• 1 Full‑Time, Temporary position to cover a leave from Jan. 2026 – end of April 2026.
• Averaging 37.5 hours per week.

Responsibilities

Intake and Care Coordinators will provide individualized service planning support for families to address identified needs and coordinate access to FCC services:

• Conduct brief screening and assessments to identify the specific service needs of each child, youth, and/or family.
• Provide information regarding child development, available services within the FCC, and other available resources in the community.
• Develop a goal‑oriented Individualized Service Plan (ISP) to address service needs, which may include services to be provided by the Intake and Care Coordinator and/or other practitioners of the FCC.
• Connect the child, youth or family and support the transition between relevant FCC services.
• Provide needs‑based screening and developmental monitoring throughout service engagement and update service goals as necessary in collaboration with other FCC practitioners.
• Assist families as needed with appointment reminders, coordination of services, needs identification, advocacy, and organizing consistent Integrated Case Management meetings with child/youth and family’s interdisciplinary team.
• Remain connected with regular individual meetings as the family’s consistent point of contact throughout their service.
• Implement required case management and clinical records.

Other responsibilities include:

• Building relationships and connections within the community to improve service integration.
• Applying culturally safe and agile, trauma‑informed, relational and person/family‑centered modalities.

Preferred Education and Experience

A bachelor's degree in a Social Services or Human Services discipline (e.g., BSW, CYC, BA in Psychology, etc.) with a minimum of 2 years relevant experience is preferred.

Other levels of qualifications, including position‑specific experience, knowledge, and skills, may be considered.

Desired Skills

• Excellent interpersonal and verbal/written communication skills.
• Detail‑oriented, organized, and efficient.
• Skill at managing multiple concurrent projects, assignments, and tasks requested from multiple sources.
• Capable of working independently and frequently under pressure.
• Ability to learn and apply multiple complex IT platforms to manage your casework.

Other Requirements

• Need a valid BC Driver’s License, regional insurance, and a reliable personal vehicle.
• Must undergo a screening process, including a criminal record search.

Wage / Benefits

$30.25 – $31.75 per hour based on relevant experience and education.

Upon successful completion of a probationary period, full‑time employees (minimum 20 hrs per week) are eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long‑term disability plan, and RRSP or TFSA contributions).

New full‑time employees are eligible for 3 weeks paid vacation to start and paid sick days as described in agency policy.

Why we’re an employer of choice!

Like most in the social services sector, arc programs is an equal‑opportunity employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity of all populations we serve.

We use an anti‑oppressive lens to inform our work with folks of all cultures, races, ethnic backgrounds, disabilities, neurodiversity, sexual orientation, gender identity and expression, socio‑economic status, religions, and other oppressions to enhance our approach to equality.

We are inclusive. We are ever‑evolving.

We recruit and retain highly skilled staff and support their development through training, education, research, best practices, and innovation. We foster a culture of continuous learning and lean into diverse perspectives, encouraging all voices to be heard and honoring the wisdom of Metaptmumk – ‘all‑around seeing,’ a multidimensional way of knowing, doing and being that reinforces positive, reciprocal relationships between Indigenous and non‑Indigenous peoples.

Discover more about our agency services and work culture at arcprograms.com.

If you feel a connection to our values and work, we’d love to hear from you!

Click the "Apply for This Job" button. We appreciate your interest, but kindly note that due to the high number of applications we receive, only shortlisted applicants will be contacted.

We acknowledge that arc programs is situated in the ancestral, traditional, and unceded territories of the Syilx peoples in the Okanagan and West Kootenay regions. We also acknowledge the Métis peoples and the Inuit who reside in these regions.