Insurance Case Coordinator

Scotiabank; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading bank in the Americas is seeking an Insurance Case Coordinator to provide administration and oversight for insurance policies. You will manage new business processes, act as a relationship manager for insurance administration issues, and support client relationships. The role requires a high school diploma, a minimum of 3 years in the Life Insurance Industry or Financial Services, and solid communication and organizational skills. Join a vibrant team focused on achieving success for customers and communities.

Qualifications

• Minimum of 3 years of experience in Life Insurance Industry or Financial Services.
• LLQP, LOMA Designations are assets.
• Ability to take initiative, prioritize and work well with minimal direction.

Responsibilities

• Manage the new business process for assigned insurance applications.
• Act as a relationship manager on insurance administration issues.
• Champion a customer-focused culture to deepen client relationships.

Skills

Communication skills

Organizational skills

Self-motivation

Interpersonal skills

Microsoft Office

Education

High school diploma or higher

Job description

Title: Insurance Case Coordinator, Scotia Wealth Insurance Services - Toronto, ON

Requisition ID: 247214

Purpose

The position is responsible for providing administration, oversight, and service support across the lifecycle of insurance policies, from time of application and underwriting, to new policy settlement, to the handling of ongoing policy service requests.

Reporting to the Manager, Insurance Operations, the incumbent will also resolve problems and elevate issues as needed, ensure all required documentation is received and that business is in good order, and monitor and address any insurance licensing requirements.

Accountabilities

• Manages the new business process for assigned insurance applications. This includes ensuring that all application packages and policy contracts are vetted and in good order; initiating and tracking underwriting requirements and following up with key stakeholders to ensure those requirements are met; ensuring the client and policy records on Centralize are updated accurately, with all relevant documents and notes uploaded, including settled policy pages; and liaising with ICs and ISAs on the status of applications and to obtain any necessary requirements. This also includes managing a similar process for certain in‑force policy changes, such as term conversions, additional coverages, and other policy changes that require underwriting.
• Acts as a relationship manager on insurance administration issues for assigned regions. This includes being a key resource for advisors, sales leaders, SICs, ICs, ISAs, that provide direction on administrative matters; proactively identifying and escalating issues; and keeping everyone apprised of any developments or updates around business processing.
• Champions a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understands how the Bank's risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high‑performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• High school diploma or higher
• Minimum of 3 years of experience in Life Insurance Industry or Financial Services
• LLQP, LOMA Designations are assets
• Good working knowledge of Microsoft Office
• Good communication skills, both verbal and written
• Knowledge of Insurance carrier websites, Email communication and Internet
• Self‑motivated
• Good organizational and interpersonal skills
• Ability to take initiative, prioritize and work well with minimal direction and multi‑task

Dimensions

Supporting approx. 40 Senior Insurance Consultants and Insurance Consultants along with other Scotia Wealth Management field staff, which includes over 70 specialist professionals and over 800 relationship managers across the business lines.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.