Inside Sales Representative

Preston Phipps Inc; Mississauga; On-site; CAD 55,000 - 60,000; Full time

Job summary

An established industry player is seeking an Inside Sales Representative to join their dynamic team in Mississauga. This role offers the chance to grow personally while contributing to the success of a thriving organization. The ideal candidate will possess a blend of technical expertise and customer service skills, supporting product sales for mechanical equipment. Responsibilities include coordinating quotes, processing orders, and collaborating with the sales team to enhance customer satisfaction. Join a company with over 90 years of experience and an entrepreneurial spirit, where your contributions will make a significant impact.

Benefits

Ownership Program

Office Profit Sharing

Qualifications

• 2+ years of experience in technical support or customer service.
• Strong technical aptitude and willingness to learn about products.

Responsibilities

• Coordinate quote development and order processing for sales.
• Support outside sales and enhance customer experience.

Skills

Technical Support

Customer Service

Mechanical Equipment Knowledge

Problem-Solving Skills

Communication Skills

Education

Technologist or Technical Degree

Tools

MS Word

MS Excel

MS Outlook

P21 (ERP System)

CRM Software

Job description

Direct message the job poster from Preston Phipps Inc

Are you looking for an opportunity to grow personally while contributing to the success of a growing organization? Are you both technical and personable? Are you self-driven, customer-oriented and a team player?

Preston Phipps is looking for an important new member of our team in the role of Inside Sales that has all these qualities. This position is office based at our Central Canada office in Mississauga, ON.

The ideal candidate will have experience supporting the product sales for a line of technical products, ideally in mechanical. They will have inside sales and/or technical support experience and show an aptitude for supporting the outside sales team and helping customers to prepare proposals and process orders. If this sounds like a good fit for you, read on.

Responsibilities

• Being a hub for quote development and order processing to coordinate between the outside sales team, customer, suppliers and other internal divisions.
• Collaborating with outside sales to support customers and keep the sales opportunities advancing towards close.
• Contributing to our improvement initiatives to enhance the customer experience and free our sales team up to spend more time with customers.
• Checking product selections based on given performance parameters.
• Utilizing price books, configurators, and suppliers to price equipment.
• Preparing quotes and project proposals for customers.
• Processing purchase orders, including reviewing terms and conditions.
• Preparing and issuing shop drawings and other technical documents as needed.
• Tracking document flow, order progression and delivery schedule on projects.
• Managing returns and supporting service for warranty and maintenance.
• Work with software P21 (ERP system) for order entry, and tracking.
• Work with CRM to track communications with customers.

Qualifications

• Technologist or technical degree
• Eligible to work in Canada
• 2+ years of related experience (does not have to be Canadian)
• Experience on a technical support and/or customer service team.
• Experience with mechanical equipment or HVAC
• Proficient with MS Word, MS Excel, MS Outlook, and ERP (we use P21)
• A strong technical aptitude and ability/desire to learn more about our products and their applications.
• Be organized and accustomed to documenting work and planning your time.
• Be self-motivated to get the job done and support the customer.
• Team oriented with strong relationship building skills.
• Creative problem-solving and conflict management skills.
• Solid communication in English (both verbal and written).

Compensation

• Ownership program
• Office profit sharing

About Preston Phipps Inc.

Preston Phipps Inc. is a leading strategic player in the steam, hot water and laboratory sectors providing equipment sales, engineering and sometimes installation. We team up with consultants, contractors, and owners to design and supply equipment for hospitals, universities, industrial process plants and beyond. Even with over 90 years of experience, Preston Phipps has maintained an entrepreneurial spirit and our ambitions to grow reflect this. Preston Phipps’ national headquarters is in Montreal, QC and the Central Canada office is in Mississauga, ON. Preston Phipps is part of the Flow Control Group, FCG.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  HVAC and Refrigeration Equipment Manufacturing

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