Inside Sales Representative

Guillevin International; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Annual profit-sharing

Flexible group insurance

RRSP with employer contribution

TFSA

Postsecondary Scholarship Program

Years of Service Recognition

Job summary

Guillevin International in Calgary, Alberta, seeks an Inside Sales Representative who reports to the Business Centre Manager. The role sells products, processes customer orders, provides pricing and technical information, and finds timely solutions to customer problems.

Key duties include answering calls promptly, handling inquiries, negotiating prices when needed, resolving issues, recommending related products, and maintaining up-to-date product knowledge to support customers.

Qualifications

• Three to five years of industry experience preferable, or a combination of relevant professional training and experience.
• Good written and spoken communication skills; demonstrated people skills.
• Excellent communication and organizational skills.
• Product knowledge.
• Customer-service driven.
• Good knowledge of MS Office (Word, Excel, Outlook).

Responsibilities

• Answers calls promptly and professionally; listens to customers and understands their needs.
• Responds to customer inquiries in a timely manner.
• Negotiates special prices and conditions with customers and/or vendors as per manager criteria.
• Resolves customer service issues in a timely manner and follows up to verify commitments.
• Proactively suggests associated or alternate products as needed.
• Promotes focus product items to generate incremental sales.
• Informs the appropriate person of customer feedback regarding price, products, service, etc.
• Maintains up-to-date technical knowledge on various product lines and broadens system knowledge.

Skills

Communication skills

Organizational skills

Product knowledge

Customer service

MS Office

Tools

MS Office

Job description

Inside Sales Representative Status: Regular, Full time Location: Calgary, Alberta

Job Description Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

MAIN RESPONSIBILITIES:

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs.
• Responds to the customer's inquiries in a timely manner.
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager.
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards.
• Proactively suggests associated and/or alternate products as needed.
• Promotes focus product items to generate incremental sales.
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

REQUIREMENTS

• Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience.
• Good communication skills written and spoken Demonstrated people skills.
• Excellent communication and organizational skills.
• Product knowledge.
• Must be customer service driven.
• Good knowledge of MS Office (Word, Excel, Outlook).

WHAT'S IN IT FOR YOU

Brogan Fire & Safety has grown to be the preferred distributor and service provider for the most recognized and respected manufacturers in the world of safety. We offer a dynamic work environment with great career opportunities. We value initiative, encourage engagement and recognize everyone's contribution. What sets us apart is our: Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee's children.
• Years of Service Recognition Program.

Come build your career with us, a growing network geared for your ambitions! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted. Safety is ingrained in our company culture. Brogan isn't the buildings we occupy or the people at the top of the company; it's each of our team members. We strive to represent safety in everything we do. With 15 locations, and growing, across Canada, our highly experienced employees have always been the determining factor in our ability to deliver. This shared dedication to customer satisfaction is backed and nurtured by our commitment to the ongoing training and development of our people. We are looking for great talent to continue our growth. If you are service driven, passionate about safety products, and interested in continuous personal and professional growth, then we want to hear from you!