Inside Sales Representative

Guillevin; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible group insurance

Telemedicine

RRSP with employer contribution

TFSA

Years of Service Recognition

Job summary

Guillevin in Calgary is seeking an Inside Sales Representative to sell products, process orders, and provide pricing and technical information to customers. You will resolve issues and collaborate with the team to meet customer needs.

The role requires strong communication, customer service, and product knowledge, with 3–5 years of industry experience. A proactive approach and proficiency in MS Office are valued as part of daily responsibilities.

Qualifications

• 3–5 years of industry experience preferred.
• Strong communication and customer-service focus.
• Ability to learn product information quickly.
• Proficiency with MS Office applications.

Responsibilities

• Answer calls promptly and professionally to meet customer needs.
• Respond to inquiries in a timely manner.
• Negotiate prices and terms as approved by management.
• Resolve customer issues and verify commitments.
• Suggest related products to increase sales.
• Inform managers of customer feedback on price, products, and service.
• Maintain up-to-date product and system knowledge.

Skills

Customer service

Communication

Negotiation

Product knowledge

Tools

MS Office

Job description

Inside Sales Representative

Status:

Regular, Full time

Location:

Calgary, Alberta

Job Description

Reporting to the Business Centre Manager, the Inside Sales Represaentative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

MAIN RESPONSIBILITIES:

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer’s inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

REQUIREMENTS:

• Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;

Good communication skills written and spoken

• Demonstrated people skills;
• Excellent communication and organizational skills;
• Product knowledge;
• Must be customer service driven;
• Good knowledge of MSOffice (Word, Excel, Outlook).

What’s in it for you

Brogan Fire & Safety has grown to be the preferred distributor and service provider for the most recognized and respected manufacturers in the world of safety.We offer a dynamic work environment with great career opportunities. We value initiative, encourage engagement and recognize everyone’s contribution.

What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Years of Service Recognition Program.

Come build your career with us, a growing network geared for your ambitions!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.