Inside Sales Representative-EN

Brogan Fire & Safety; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible group insurance plan

Telemedicine and EAP

RRSP with employer contribution

TFSA

Postsecondary Scholarship Program

Years of Service Recognition Program

Job summary

Brogan Fire & Safety is seeking an Inside Sales Representative in Calgary, Alberta. The position involves selling products, processing orders, and providing pricing and technical information to customers while resolving issues efficiently.

You will handle inquiries, negotiate pricing when appropriate, and expand sales by proposing additional products. Strong communication, organizational skills, and MS Office proficiency are essential for success.

Qualifications

• Excellent written and spoken communication skills.
• Demonstrated people skills and customer focus.
• Strong organizational abilities and attention to detail.
• Good knowledge of product lines and safety industry context.
• Proficiency with MS Word, Excel, Outlook.

Responsibilities

• Answer calls promptly and professionally, listen to customer needs.
• Respond to inquiries in a timely manner.
• Negotiate special prices and conditions with customers/vendors as directed.
• Resolve customer service issues promptly and follow up to ensure commitments are met.
• Proactively suggest additional or alternative products to customers.
• Promote focused product items to generate incremental sales and relay feedback to the relevant manager.
• Maintain up-to-date product and systems knowledge.

Skills

Communication

People skills

Organizational skills

Product knowledge

Tools

MS Office

Job description

Inside Sales Representative

Status

Regular, Full time

Location

Calgary, Alberta

Job Description

Reporting to the Business Centre Manager, the Inside Sales Represaentative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

Main Responsibilities

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and condition with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

Requirements

• Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;
• Good communication skills written and spoken
• Demonstrated people skills;
• Excellent communication and organizational skills;
• Product knowledge;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook).

What’s In It For You

Brogan Fire & Safety has grown to be the preferred distributor and service provider for the most recognized and respected manufacturers in the world of safety. We offer a dynamic work environment with great career opportunities. We value initiative, encourage engagement and recognize everyone's contribution.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Years of Service Recognition Program.

Come build your career with us, a growing network geared for your ambitions!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.