Inside Sales Representative-EN

Guillevin; Edmonton; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

Group insurance

RRSP with employer

TFSA

Scholarship program

Charging terminals

Job summary

Guillevin in Edmonton, Alberta seeks an Inside Sales Representative to support the Business Centre. You will sell products, process orders, provide pricing and technical information, and find timely solutions for customer problems.

You will respond to inquiries, negotiate conditions when appropriate, and keep customers informed as you resolve issues. The role requires strong English communication and good MS Office skills.

Qualifications

• 1–3 years of industry experience preferred or a combination of relevant training and experience
• Strong English communication skills, written and spoken
• Demonstrated people skills and excellent organizational abilities
• Knowledge of products and services in the market; customer-service driven
• MS Office (Word, Excel, Outlook) knowledge

Responsibilities

• Answer calls promptly and professionally, listen to customers and fulfil their needs
• Respond to customer inquiries in a timely manner
• Negotiate prices and terms with customers/vendors per manager guidelines
• Resolve service issues promptly and follow up to verify commitments
• Proactively suggest related products and promote focus items
• Inform management of customer feedback on price, products, service
• Maintain up-to-date knowledge of product lines and systems

Skills

Customer service

Communication

Organizational skills

Market knowledge

Tools

MS Office

Job description

Inside Sales Representative

Status

Regular, Full time

Location

Edmonton, Alberta

Job Description

Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

Main Responsibilities

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

Requirements

• One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience
• Strong English communication skills written and spoken
• Demonstrated people skills;
• Excellent organizational skills;
• Relevant DataComm Market Knowledge and experience is an asset for this position.
• Knowledge of products and services sold within our market;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook).

Work Location

21469- 115 Avenue NW Edmonton, AB T5S 0K5

What's In It For You

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee's children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.