Inside Sales & Service Rep

The Fastener Group; Calgary; On-site; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Employee Incentive Program

Employee & Family Assistance Program

Generous time off

Job summary

The Fastener Group is seeking an Inside Sales & Service Representative at our Calgary Foothills location. This role processes customer orders, answers inquiries about products, pricing, and availability, and delivers expert customer service with accurate product knowledge.

Responsibilities include handling calls and emails, assisting walk-in customers, identifying needs, and supporting outside sales with quotes. The role requires team collaboration and a proactive attitude.

Qualifications

• 2–3 years of customer service experience in a similar industry.
• Strong written and verbal communication skills.
• Ability to provide professional customer service in a fast-paced environment.
• Willingness to learn about Fasteners & Tools products and services.
• Self-starter with initiative and a team-first attitude.

Responsibilities

• Answer phone calls, emails, and assist walk-in customers professionally.
• Provide best-in-class customer service and resolve issues promptly.
• Identify customer needs and recommend appropriate products/services.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications.
• Support Outside Sales Reps with quotes and orders.
• Help organize showroom and stock shelves.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Time management

Computer skills

Self-starter

Team player

Motivated

Willingness to learn

Strong work ethic

Industry knowledge

Tools

MS Office / computer systems

Job description

We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our Calgary Foothills location. As an Inside Sales & Service Representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

Primary Responsibilities:

• Answering phone calls, emails, and helping walk-in customers in a professional manner.
• Provide best-in-class customer service and help resolve customer issues and requests in a timely manner.
• Identify customer needs and recommend appropriate products/services.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications into the computer system.
• Support Outside Sales Reps in processing quotes, orders, and other requirements.
• Help in organizing the showroom, stocking shelves, etc.
• Other duties as assigned by the manager.

Qualifications:

• 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
• Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment.
• Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.
• Excellent time management skills with the ability to balance multiple priorities with high attention to detail.
• Strong proficiency with computers and willingness to learn new software programs
• Highly motivated with a desire to be successful.
• Willingness to gain advanced knowledge of Fasteners & Tools products and services.
• Self-starter who takes initiative in getting things done.
• A team player with a \"can-do\" attitude.

What we offer:

• Employee Incentive Program
• Employee & Family Assistance Program
• Generous time off

Company Overview:

The Fastener Group with multiple has branches throughout Western Canada. We take pride in being the industry leader, proudly serving our clientele and supporting our dedicated employees for decades.

We provide innovative solutions and products tailored to meet the diverse needs of our customers in the industrial, commercial, and construction sectors. Our focus is on offering a wide range of products, including hand and power tools, fasteners, safety supplies, and other essential products to support business operations. We believe in the importance of building relationships with our customers and understanding their needs. We are committed to delivering exceptional customer service and ensuring that everyone receives the quality service they deserve.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.