Inside Sales & Customer Service Specialist (Electrical)

E.B. Horsman & Son; Prince George; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Birthday off

Health, dental, and employee assistant

Annual profit-sharing

Employee share ownership program (ESOP

RRSP matching after 1 year of employm​

Access to EBH University for personal

Job summary

E.B. Horsman & Son in Prince George, BC is seeking an Inside Sales/Customer Service Representative to build strong customer and supplier relationships, generate quotations, process orders and manage returns.

You will assist with front counter sales, support Outside Sales, and help drive sales growth through accurate quoting, timely order processing, and proactive problem solving while upholding our core values.

Qualifications

• 3+ years of customer service experience.
• 1+ years electrical/lighting industry experience is an asset.
• Experience in an inside sales role within a different industry, with demonstrated transferable skills, will be considered an asset.
• Ability to be inclusive, collaborative, and respectful.
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs.
• Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset.
• Basic mathematical skills

Responsibilities

• Customer relations at front counter, handling inquiries and supporting Outside Sales.
• Project management: supports quotations and complex issues as needed.
• Order management: processes and updates orders across channels.
• Stock monitoring: reports shortages and suggests items based on demand.
• Returns (RMA): manages return processes.
• Sales monitoring: tracks sales, open orders, and pricing to drive growth.
• Other tasks: supports warehouse, inventory, and branch safety initiatives.

Skills

Customer service

MS Office

Learning new software

Collaboration

Mathematical skills

Education

High school completion

Job description

E.B. Horsman & Son in Prince George, BC is seeking an Inside Sales/Customer Service Representative to build strong customer and supplier relationships, generate quotations, process orders and manage returns.

You will assist with front counter sales, support Outside Sales, and help drive sales growth through accurate quoting, timely order processing, and proactive problem solving while upholding our core values.