Customer Service - Inside Sales

E.B. Horsman & Son; Prince George; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Birthday off

Health, dental, and employee assistant

Annual profit-sharing

Employee share ownership program (ESOP

RRSP matching after 1 year of employm​

Access to EBH University for personal

Job summary

E.B. Horsman & Son in Prince George, BC is seeking an Inside Sales/Customer Service Representative to build strong customer and supplier relationships, generate quotations, process orders and manage returns.

You will assist with front counter sales, support Outside Sales, and help drive sales growth through accurate quoting, timely order processing, and proactive problem solving while upholding our core values.

Qualifications

• 3+ years of customer service experience.
• 1+ years electrical/lighting industry experience is an asset.
• Experience in an inside sales role within a different industry, with demonstrated transferable skills, will be considered an asset.
• Ability to be inclusive, collaborative, and respectful.
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs.
• Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset.
• Basic mathematical skills

Responsibilities

• Customer relations at front counter, handling inquiries and supporting Outside Sales.
• Project management: supports quotations and complex issues as needed.
• Order management: processes and updates orders across channels.
• Stock monitoring: reports shortages and suggests items based on demand.
• Returns (RMA): manages return processes.
• Sales monitoring: tracks sales, open orders, and pricing to drive growth.
• Other tasks: supports warehouse, inventory, and branch safety initiatives.

Skills

Customer service

MS Office

Learning new software

Collaboration

Mathematical skills

Education

High school completion

Job description

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Located at 2255 S Quinn St S, Prince George, BC V2N 2X4 , this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service - Inside Sales representative is responsible for building positive relationships with customers and suppliers by generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.

This role matters because it’s the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.

What to expect in the role

• Customer Relations:
  Assists with front counter sales, handles customer inquiries, coordinates calls, and supports Outside Sales.
• Project Management:
  Supports projects and quotations, escalating complex issues as needed.
• Order Management:
  Processes and updates orders across multiple channels.
• Stock Monitoring:
  Reports stock shortages and suggests new items based on demand.
• Returns (RMA):
  Manages return processes.
• Sales Monitoring:
  Tracks sales, open orders, and pricing to drive growth.
• Other Tasks:
  Supports warehouse, inventory, and branch safety initiatives.
• 3+ years of customer service experience
• 1+ years of electrical/lighting industry experience is an asset
• Experience in an inside sales role within a different industry, with demonstrated transferable skills, will be considered an asset.
• Ability to be inclusive, collaborative, and respectful
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset
• High school completion
• Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.