Customer Service - Counter/Inside Sales

E.B. Horsman & Son; Kamloops; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Birthday off

Health, dental, and employee assistant

Annual profit-sharing

Employee share ownership program (ESOP

RRSP matching after 1 year of employm​

Access to EBH University for personal

Job summary

E.B. Horsman & Son is seeking a Customer Service - Counter/Inside Sales representative in Kamloops, BC. This full-time role supports quotations, orders, and returns, working 40 hours weekly on a Monday–Friday schedule.

You'll collaborate with Outside Sales, assist with warehouse tasks, and maintain accurate records. Ideal candidates have 3+ years in customer service and 2+ years in the electrical/lighting industry, plus strong MS Office skills.

Qualifications

• 3+ years of customer service experience
• 2+ years in electrical/lighting industry with product knowledge
• Intermediate MS Office skills and ability to learn new software

Responsibilities

• Provide exceptional customer service, handle quotations, orders, and returns
• Prepare accurate quotations and process orders with timely follow-up
• Coordinate with Outside Sales and internal teams to deliver solutions
• Support warehouse operations as needed
• Monitor sales activity and assist with inventory and pricing

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

MS Office

Learn new software

Job description

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service - Counter/Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Counter/Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. In addition, this role will be required to work or cover at the counter to assist and interact with our customers.

What to expect in the role

• Customer Service Oriented. Providing exceptional customer service is essential in this role. You will build and maintain strong customer relationships through product recommendations, quotations, order management, proactive follow-up, and timely issue resolution. Responsibilities include handling customer inquiries, coordinating calls, assisting with sales activities, and supporting Outside Sales Representatives
• Strong Multi-Tasker. You can effectively manage multiple customer inquiries, quotations, orders, and competing priorities in a fast-paced environment. Responsibilities include preparing accurate quotations, processing orders, and balancing multiple requests while meeting deadlines.
• Collaborative Communicator. You communicate clearly and professionally, both verbally and in writing, and work effectively with customers, suppliers, sales representatives, and internal teams to deliver solutions. This role requires regular coordination regarding quotations, orders, inventory availability, returns, and customer needs.
• Highly Organized. You are detail-oriented and able to manage a high volume of requests while maintaining accuracy, prioritizing tasks, and adapting to interruptions and changing customer needs. Responsibilities include order management, stock monitoring, sales tracking, and maintaining accurate records.
• Comfortable with Technology. You are confident using computers, business software, and communication tools to manage customer inquiries, prepare quotations, process and update orders, monitor sales activity, and support daily branch operations.
• Sales Focused. You take an active role in monitoring sales activity, open orders, pricing, and customer opportunities while supporting revenue growth, customer retention, and overall branch success.
• Problem Solver. You are comfortable resolving customer concerns, managing return requests, addressing inventory challenges, and escalating complex issues when required to ensure positive customer outcomes.
• Warehouse Responsibilities. This role requires a willingness to support warehouse operations as needed, including order preparation, shipping and receiving activities, inventory upkeep, equipment use, stock monitoring, and assisting with urgent orders or customer needs to ensure efficient branch operations.
• Wide range of expertise in the products and services provided by E.B. Horsman & Son
• 3+ years of customer service experience
• 2+ years of electrical/lighting industry experience and product knowledge
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Ability to be inclusive, collaborative, and respectful.
• Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.