Customer Service - Sr. Inside Sales

E.B. Horsman & Son; Kamloops; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday off

Health, dental, and EAP benefits

Annual profit-sharing

Employee share ownership program (ESOP

RRSP matching after 1 year of employm

Access to EBH University for personal

Job summary

E.B. Horsman & Son in Kamloops is hiring a Senior Inside Sales Representative. The role focuses on strengthening customer and supplier relationships, delivering quotations, processing orders, and supporting sales targets from our Kamloops branch.

Based in Canada, this full-time position offers a Monday to Friday schedule with 40 hours per week, no weekend shifts, and benefits including health and retirement plans. Local candidates with permanent work authorization are encouraged to apply.

Qualifications

• 10+ years of sales and customer service experience.
• 7+ years in electrical/lighting industry in a similar role.
• Electrical/lighting product knowledge is essential.
• Strong numerical and data interpretation skills.

Responsibilities

• Provide exceptional customer relations and support sales teams.
• Prepare accurate quotations and product proposals.
• Support ongoing projects and contracts through coordination.
• Enter and manage customer orders across channels.
• Monitor stock levels and communicate impacts to customers.
• Coordinate shipping with carriers and track deliveries.
• Process returns and returns authorizations.
• Monitor sales activity and pricing opportunities.
• Identify quality concerns and support continuous improvement.

Skills

Sales experience

Electrical/lighting knowledge

Customer service

Product knowledge

MS Office proficiency

Communication

Tools

MS Office

Job description

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and returns, and supporting the achievement of sales targets. Working closely with Outside Sales and the Branch Manager, this position helps ensure an exceptional customer experience, proactively resolves issues, and supports the successful execution of ongoing projects.

What to expect in the role

Customer Relations: Provides exceptional customer service by responding to inquiries, processing requests, and supporting customers and sales teams. Assists with front-counter sales, builds customer relationships, provides product recommendations, and maintains current product knowledge

Quotations: Prepares accurate and timely quotations, pricing, and product proposals. Maintains customer pricing and ensures pricing aligns with margin objectives and customer requirements.

Project Management: Supports ongoing projects, contracts, and quotations through coordination, follow-up, and issue resolution. Escalates complex pricing, order, or project-related matters as required.

Order Entry and Management: Processes and manages customer orders received through various channels, ensuring accuracy and timely updates. Maintains customer records and contact information.

Stock Monitoring: Monitors inventory availability, investigates stock discrepancies, and communicates potential impacts to customers and internal stakeholders. Recommends new inventory items based on customer demand.

Shipping: Coordinates shipments using approved carriers, arranges cost-effective transportation, tracks deliveries, and ensures shipping requirements are met.

Return Material Authorization: Manages the return process by coordinating with customers and suppliers, processing return authorizations, resolving return-related issues, and ensuring appropriate charges are applied.

Sales Monitoring: Monitors sales activity, open orders, and pricing opportunities. Collaborates with sales teams to support revenue growth, improve margins, and maintain customer satisfaction.

Quality Control: Identifies and documents quality concerns, supports corrective actions, assists in resolving operational issues, and contributes to continuous improvement initiatives.

• 10+ years of sales and customer service experience
• 7+ years of electrical/lighting industry experience in a similar role
• Electrical/lighting product knowledge is a must
• Intermediate computer skills (MS Office) with the ability to learn new software programs
• Wide range of expertise in the products and services provided by E.B. Horsman & Son
• Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.