Customer Service Manager

E.b.-Horsman-; Victoria; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Birthday off

Health, dental, and EAP benefits

Annual profit-sharing

Employee share ownership program (ESOP

RRSP matching

EBH University for growth

Job summary

E.B. Horsman & Son in Victoria, BC is seeking a Customer Service Manager to lead the branch team, ensure outstanding customer service, and strengthen supplier relationships.

This full-time role reports to the Branch Manager, emphasizing inventory accuracy, quality standards, and driving operational excellence within a fast-paced wholesale environment.

Qualifications

• 5+ years of experience in electrical wholesale distribution or related field.
• Supervisory ability, including task delegation, performance monitoring, conflict resolution, and staff development
• Ability to thrive in fast-paced environments
• Exceptional customer service instincts
• Inclusive, collaborative, and respectful
• A business diploma or certificate is a strong asset

Responsibilities

• Provide Exceptional Customer Service: assist customers efficiently and professionally.
• Maintain Strong Supplier Relationships: foster productive supplier partnerships.
• Drive Organizational Success: focus on business objectives and outcomes.
• Lead and Mentor Your Team: guide colleagues to meet goals and maintain a positive environment.
• Ensure Accurate Inventory Control: maintain stock levels to meet demand.
• Enforce Product Quality Standards: uphold quality policy across offerings.

Skills

Customer service

Leadership

Supplier relationship management

Team mentoring

Communication

Education

Business diploma or certificate

Tools

MS Office

Job description

Career Opportunities with E.B. Horsman & Son

Helping our communities thrive.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

This full-time, permanent role is based at 3250 Tennyson Ave, Victoria, BC, V8Z, and follows a Monday-to-Friday schedule.

Why this role matters

The Customer Service Manager plays a critical role in driving customer satisfaction, operational excellence, and team performance at the branch level. By ensuring that all customer interactions, both external and internal, are handled promptly and professionally, this role helps build lasting relationships and reinforces our reputation for reliability. Partnering closely with the Branch Manager, the Customer Service Manager is instrumental in aligning the team’s daily execution with broader organizational goals, making this position a key contributor to both customer loyalty and branch success.

What to expect in the role

Provide Exceptional Customer Service: As a vital part of your role, you’ll assist customers efficiently and in a friendly manner, ensuring their needs are met with professionalism. You will handle customer issues with care and go above and beyond to ensure satisfaction.

Maintain Strong Supplier Relationships: You will collaborate with a range of suppliers, and fostering strong, productive relationships is key to success in this role. Effective supplier management will be critical to maintaining smooth operations.

Drive Organizational Success: You will play a key role in driving results through coordinated efforts. Success in this position requires a focus on achieving key business objectives, assuming responsibility for outcomes, and motivating others to do the same. You will be expected to overcome challenges and continuously strive for excellence.

Lead and Mentor Your Team: As the primary point of contact for branch team members, your leadership and mentorship will be critical to the success of the team. You’ll inspire and guide your colleagues to meet performance goals and maintain a positive working environment.

Ensure Accurate Inventory Control: Managing and maintaining precise stock levels is essential in this role. You will ensure inventory accuracy and align stock availability with the branch's needs to meet customer demand without delay.

Enforce Product Quality Standards: Uphold our company’s quality standards by ensuring that all products meet our established quality policy. You will be responsible for maintaining excellence in product quality across all offerings.

• 5+ years of experience in electrical wholesale distribution or a closely related field
• Supervisory ability, including task delegation, performance monitoring, conflict resolution, and staff development
• Ability to thrive in fast-paced environments
• Exceptional customer service instincts
• Intermediate computer skills (MS Office) and the ability to learn new software programs
• Ability to be inclusive, collaborative, and respectful
• A business diploma or certificate is a strong asset

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.