Inside Sales Coordinator

GFL Environmental Inc.; Edmonton; Hybrid; CAD 42,000 - 65,000; Full time

Job summary

GFL Environmental Inc. seeks a proactive Inside Sales/Administrative Support specialist to strengthen client relationships and coordinate proposals with Sales, Operations, Accounting and Office Staff.

The role features a hybrid schedule, balancing in-office and remote work, and involves leading pricing updates, rollbacks and corporate updates while assisting Account Managers with quotes and pricing history.

Qualifications

• Experience in customer service or sales, preferably in environmental services.
• Post-secondary degree or diploma in Business Administration, Marketing, or related field.
• Proficient with Google Workspace (Docs, Sheets, Slides, Drive, Gmail).

Responsibilities

• Coordinate proposals and support the sales team to ensure on-time completion.
• Act as liaison between Sales, Operations, Accounting and Office Staff.
• Allocate business to Account Managers based on customer needs.
• Maintain records of sales agreements and quotes in OMS.
• Ensure accurate customer setup in OMS with contacts and service requirements.
• Draft quotes per requests from Account Managers or Regional Sales Manager.
• Provide admin support including reports, customer history, and pricing history.
• Collaborate with Technical team and other resources as needed.
• Support Inside Sales Manager and local Sales Manager with special projects.
• Lead sales-related projects like large rollbacks, pricing updates, and corporate updates.
• Perform system updates: price lists, customer-specific requirements, updates by account, log entries.

Skills

Customer service

Sales experience

Team collaboration

Education

Business Administration or Marketing degree/diploma

Tools

Google Workspace

Job description

Position Summary

As a key member of GFL’s Business Development team, you will play a vital role in strengthening client relationships and providing invaluable support to the internal teams. You will be responsible for coordinating proposals as directed, ensuring they are completed efficiently and on time. The ideal candidate will thrive in a dynamic, fast-paced, and competitive business environment. This role currently offers flexibility with a hybrid work schedule, providing a balance between in-office and remote work.

Specific Duties and Responsibilities

• Act as a liaison between Sales, Operations, Accounting, and Office Staff to ensure seamless communication and collaboration.
• Allocate business to Account Managers based on customer needs and requirements.
• Maintain accurate records of sales agreements and quotes through OMS, ensuring the sales team has access to up-to-date documentation.
• Ensure accurate and complete customer setup in OMS, including all relevant contact information, Specific service requirements, and account details for efficient processing and management.
• Draft quotes as requested by Account Managers or the Regional Sales Manager.
• Provide administrative support for Account Managers, including handling reports, customer history, and pricing history when required.
• Collaborate with the Technical team and other resources when their support is required.
• Support the Inside Sales Manager and local Sales Manager with special projects.
• Lead sales-related projects, such as large rollbacks, pricing updates, and corporate updates.
• Perform system updates, including maintaining price lists, managing customer-specific requirements, updating pricing by account, and logging system entries as needed.
• Other duties as required.

Qualifications

• Proven background in customer service or sales preferred, with environmental services experience considered a strong asset.
• A post-secondary degree or diploma in Business Administration, Marketing, or a related field (or equivalent practical experience) is an asset.
• Proficient in Google Workspace (Docs, Sheets, Slides, Drive, and Gmail).

Knowledge, Skills, and Abilities

• Enthusiastic self-starter with a strong work ethic.
• Sense of pride that promotes a positive team spirit.
• Exceptional customer service skills along with a strong sense of team.
• Excellent organizational, problem solving, time management, and negotiation skills.
• Computer literate with proficient use of customer database systems.

GFL Benefits

• Competitive compensation package with a company-matched RRSP program to support your financial future.
• Industry leading health, dental, vision and mental health benefits—with premiums fully covered by GFL.
• Access to Employee Assistance Programs (EAPs) for you and your family.
• Paid training, professional development, and advancement opportunities.
• A positive, collaborative work culture that invests in your success.

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