Customer Service Representative

GFL Environmental Inc.; Squamish; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Paid time off

Career growth across North America

Community sustainability initiatives

Publicly traded company (NYSE/TSX)

Job summary

GFL Environmental Inc. in Squamish, BC seeks a Customer Service Representative to promote solid waste services and support outside sales. You will handle inquiries, place calls, and manage customer accounts while delivering exceptional service to diverse clients across North America.

The role emphasizes collaboration, multitasking, and reliability, with growth opportunities within a large, environmentally focused company.

Qualifications

• Customer service experience in fast-paced environments.
• Ability to multitask while handling follow-ups and inquiries.
• Experience running credit checks and supporting sales with quotations and appointments.
• Strong communication and cooperative attitude with internal and external teams.
• Reliable attendance and flexibility with daily scheduling.

Responsibilities

• Handle inbound calls and emails for multiple divisions within GFL.
• Field inquiries with a solutions-oriented approach and multitask effectively.
• Support sales by promoting GFL’s solid waste services to businesses.
• Place outbound calls and respond professionally to questions.
• Assist outside sales with appointments, follow-ups, and quotations.
• Perform customer follow-ups, emails, and payment requests; run credit checks.
• Advocate for the GFL brand through cooperation with customers.

Skills

Customer service

Multitasking

Administrative skills

Team collaboration

Reliability

Job description

Job Summary

At GFL, our Customer Service Representatives do more than answer calls—they represent our commitment to premier customer service, community satisfaction, and operational excellence. In this key role, you will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls, handling incoming inquiries, and supporting outside sales with appointment setting, customer tracking, and quotations.

Working for GFL is more than a job—it’s an opportunity to grow in your career, make new friends, and make a difference each day. Join Team Green in Squamish, BC, and help keep our customers and communities Green for Life!

Why GFL

• Comprehensive Health Benefits: Prioritized orthodontic and vision coverage, plus Life Insurance.
• Retirement Savings: Retirement Saving Options for future financial security.
• Paid Time Off: 10 days of annual paid vacation.
• Nationwide Career Growth: Diverse career pathways and internal growth opportunities across a network of 20,000+ employees in North America.
• Community Sustainability: Increase community sustainability through the Full Circle Project and work with new eco-friendly tech—like our fully electric trucks.
• Industry Leader: Be part of a publicly traded company (NYSE & TSX) proudly making communities cleaner, safer, and happier.

Requirements

• Customer Service Experience: Proven experience fielding inbound calls, managing customer emails, and displaying a solutions-oriented attitude in a fast-paced environment.
• Multitasking & Efficiency: Ability to multitask effectively while handling customer follow-ups, email inquiries, and payment requests.
• Administrative Skills: Aptitude for running credit checks on new customers and supporting outside sales representatives with quotations, appointment setting, and customer tracking.
• Collaboration & Attitude: Strong communication skills and a positive attitude to foster cooperation with both internal teams and external customers.
• Reliability: Strong attendance record and flexibility to adapt to daily schedule and start time variations.

Responsibilities

• Inbound Customer Service: Service inbound calls and customer emails for multiple divisions within GFL.
• Inquiry Management: Field emails and customer inquiries with a solutions-oriented attitude and display the ability to multitask effectively.
• Sales Support: Assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments.
• Outbound Communication: Place outgoing calls and handle incoming customer questions in a professional, courteous manner.
• Sales Collaboration: Assist outside sales representatives with appointment setting, customer tracking, and quotations.
• Customer Account Tasks: Perform assigned tasks, including customer follow-ups/call-backs, email follow-ups, payment requests, and running credit checks on new customers.
• Brand Advocacy: Be a positive advocate for the GFL Environmental image by fostering cooperation and collaboration with both internal and external customers.
• Additional Duties: Complete other responsibilities as requested by management.

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