Inside Sales and Service Representative

The Fastener Group Ltd.; Regina; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading supplier of fasteners and related accessories is seeking a motivated Inside Sales and Service Representative in Regina. Key responsibilities include processing customer orders, addressing inquiries, and providing top-notch customer service. Candidates should have 2-3 years of customer service experience and exceptional communication skills. This role emphasizes teamwork and product knowledge, contributing to a smooth sales experience. The company values diversity and inclusivity in its hiring process.

Qualifications

• 2 to 3 years of customer service experience in the same or similar industry is a definite asset.
• Strong written and verbal communication skills.
• Excellent time management skills with attention to detail.

Responsibilities

• Answer phone calls, emails, and assist walk-in customers professionally.
• Provide best-in-class customer service and resolve issues timely.
• Process and enter customer orders with detailed specifications.

Skills

Customer service experience

Strong work ethic

Communication skills

Time management skills

Computer proficiency

Team player

Job description

Job Overview:

We are seeking a reliable and motivated Inside Sales and Service Representative to join our growing team at JD Industrial Supplies in Regina. As an inside sales representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

Primary Responsibilities:

• Answering phone calls, emails, and helping walk-in customers in a professional manner.
• Provide best-in-class customer service and help resolve customer issues and requests in a timely manner.
• Identify customer needs and recommend appropriate products/services.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications into the computer system.
• Support Outside Sales Reps in processing quotes, orders, and other requirements.
• Help in organizing the showroom, stocking shelves, etc.
• Other duties as assigned by the manager.

Qualifications:

• 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
• Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment.
• Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.
• Excellent time management skills with the ability to balance multiple priorities with high attention to detail.
• Strong proficiency with computers and willingness to learn new software programs
• Highly motivated with a desire to be successful.
• Willingness to gain advanced knowledge of our products and services.
• Self-starter who takes initiative in getting things done.
• A team player with a "can-do" attitude.

Company Overview:

The Fastener Group (“TFG”) is a Canadian-owned, market-leading seller of fasteners, tools, safety gear, and other related accessories and has been serving customers in the construction industry, oil and gas, government, and heavy industries since 1979. TFG stands as one of Western Canada’s largest fastener and accessory sellers, spanning from Manitoba to British Columbia.

The Fastener Group is a fair and inclusive employer dedicated to diversity. We welcome applications from all qualified candidates without discrimination based on race, colour, religion, sex, national origin, age, disability, protected veteran status, or any other legally protected factors. Accommodations are available upon request if you require them during the recruitment process.