Infrastructure Specialist - Platform Engineering Services

IBM; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

A multinational technology company is seeking a Senior System Support Analyst in Ottawa. The ideal candidate will manage the CFHIS solution's security, ensure system performance, and require at least 10 years of IT experience along with the ability to lead Citrix XenApp installations. This role involves significant collaboration and troubleshooting work in a fast-paced environment, emphasizing effective communication and leadership skills.

Qualifications

• 10 years of experience in IM/IT, specifically in a technical role.
• 18 months of experience leading a team for Citrix XenApp.
• Experience in system integration with HL7 protocols over the last 10 years.

Responsibilities

• Manage operations and implementation of CFHIS solution security.
• Monitor system performance and mitigate risks.
• Collaborate in a fast-paced environment.

Skills

Information Management/IT experience

Team leadership

Citrix XenApp installation

Information system integration using HL7

Information system security architectures

Troubleshooting skills

Client-facing experience

Education

Bachelor’s Degree

Job description

The person to fill this role will work in Ottawa at the Canadian Armed Forces location at Carling Campus (on Moodie drive). They will join a team of professionals supporting the Canadian Forces health system, delivering minor and major enhancements, incident resolutions and infrastructure support.

The candidate needs to be Ottawa area based, and available to work onsite. The candidate must be eligible or already hold current Secret clearance. Education must be in Canada or the candidate must provide proof of foreign education. Candidates must meet a grid detailing required experience. The grid contains minimum required experience.

Your role and responsibilities

The Senior System Support Analyst will be responsible for managing operations and implementation of the CFHIS solution security architectures, monitoring system performance, identifying and mitigating potential risks and issues, and working collaboratively in a fast‑paced environment.

The candidate needs to have 10 years of experience in IM/IT, in a technical role; 18 months of continuous experience leading a team in the installation, integration, configuration, and maintenance of Citrix XenApp 6 or later; 3 years of experience in integrating 2 or more information system components using HL7 message protocols; 3 years of experience in the implementation or operation and maintenance of information system security architectures; 3 years of experience in information system troubleshooting. Experience supporting commercial off‑the‑shelf software upgrades—reviewing release notes, planning release to test environments and production, coordinating testing with the Test Lead, support after implementation.

Required education

Bachelor’s Degree

Preferred education

Bachelor’s Degree

Required technical and professional expertise

• A minimum of 10 years of experience in IM/IT, in a technical role.
• Two years of continuous demonstrated experience on one project, leading a team in the installation, integration, configuration, and maintenance of Citrix XenApp 6 or later.
• Experienced on a new or existing Information System comprised of VMWare and LPAR, hosting Windows servers (2008 or later) and AIX servers (Version 7 or later) using VPNs and firewall. The referenced Information System must be comprised of 2 or more integrated software applications in a virtual 3‑tier (User Interface, Logical Layer containing business rules and Data) or greater environment across a multi‑platform ITI.
• 3+ years of demonstrated experience in designing, developing and/or supporting the integration of two or more information system components using one or more of the following message protocols: HL7, Web Services, BizTalk, MQ Series or WebSphere.
• The experience must be within the last 10 years and in blocks of six consecutive months or greater duration. They must have a minimum 3 years of continuous demonstrated experience on one project in the implementation or operation and maintenance of information system security architectures, which must include all of the following: Security Information and Event Management (SIEM); Citrix Thin‑Client architecture; and Public Key Infrastructure (PKI).
• Demonstrated experience in information system troubleshooting, which must include all of the following activities: Documented Diagnosis; Documented Problem Analysis; and Documented Recommendations.
• Previous experience in client‑facing roles, excellent communication skills and leadership.

Preferred technical and professional experience

Same as above.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Job Title: Infrastructure Specialist

Job ID: 71691

City / Township / Village:
State / Province:
Country: Canada

Work arrangement: Onsite

Area of work: Infrastructure & Technology

Employment type: Regular

Contract type: Regular

Position type: Professional

Some travel may be required based on business demand

Company: IBM Consulting

Shift: General (daytime)

Is this role a commissionable/sales incentive based position? No

Equal Employment Opportunity Statement

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.