Information Technology Support Technician

Government of Canada; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A governmental organization in Alberta is seeking a Technical Support Analyst. The role involves providing assistance to users with computer-related issues, maintaining logs of problems, and supervising other support staff. Candidates should have a college diploma in Computer Science and 2 to 3 years of relevant experience. The position is strictly on-site, requiring attention to detail and strong problem-solving skills.

Qualifications

• 2 to 3 years of experience in a technical support role.
• Ability to consult technical manuals and user guides.
• Experience with providing training and advice to users.

Responsibilities

• Give access to computer networks.
• Respond to users experiencing difficulties with computers.
• Supervise other technical support workers.

Skills

Problem-solving skills

Attention to detail

Education

College/CEGEP in Computer Science

Job description

Overview

Languages: English

Education

• College/CEGEP
• Computer science

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group

Additional information

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail