In-Store & Online Technical Service Representative (Full Time)

Best Buy Canada; Fort McMurray; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail technology company in Fort McMurray is hiring for an in-store & online technical service representative. The role includes upgrading and repairing computers, providing online technical support, and recommending services. Ideal candidates are tech-savvy, possess excellent communication skills, and are at least 18 years old. This position offers flexible scheduling and a supportive team environment.

Benefits

Flexible schedules

Employee discounts

Competitive compensation and benefits

Training programs

Qualifications

• Must be at least 18 years old.
• Computer diagnostic & repair experience.
• Enthusiasm to welcome and assist customers.
• Flexibility to adapt to dynamic situations in a fast-paced environment.
• A commitment to maintaining a safe and fun working environment.
• Excellent communication skills.

Responsibilities

• Upgrade, set up and repair customers’ computers in-store.
• Provide technical support online via chat or on the phone.
• Recommend appropriate Geek Squad services based on customer needs.
• Keep us organized by completing service notes and handling customer property according to guidelines.
• Share your passion for tech to create an amazing customer experience.

Job description

Overview

You’ll love it here! We are hiring immediately for an in-store & online technical service representative, which we call an in-store and remote services agent at Best Buy. In this role, you will provide customers with the great technical support they need. Join us and grow your career with our retail team as an in-store & online technical service representative.

What you’ll do

• Upgrade, set up and repair customers’ computers in-store
• Provide technical support online via chat or on the phone
• Recommend appropriate Geek Squad services based on customer needs
• Keep us organized by completing service notes and handling customer property according to guidelines
• Share your passion for tech to create an amazing customer experience

What we’re looking for

• Must be at least 18 years old
• Computer diagnostic & repair experience
• Enthusiasm to welcome and assist customers
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why you’ll love it here

• Flexible schedules as per business needs
• Employee discounts on awesome tech
• Competitive compensation and benefits
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (team lead).

3010 - 9713 Hardin Street, Fort McMurray, AB T9H 1L2