Hybrid Service Desk Analyst: Grow into Cybersecurity

RLDatix North America; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A healthcare solutions provider is seeking a Service Desk Analyst in Toronto to deliver first-class IT support. The role involves troubleshooting technical issues, administering various Microsoft tools, and ensuring smooth IT operations. This position requires at least 2 years of experience in IT support, a proactive mindset, and strong organizational skills. The role operates in a hybrid model, requiring presence in the office 3 days per week. Excellent benefits and growth opportunities are available.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off

Paid holidays

Qualifications

• At least 2 years of experience in 1st and 2nd line IT support or similar service desk roles.
• Proven success in troubleshooting Windows environments with Microsoft 365 tools.
• Hands-on experience with Active Directory, Azure AD, Intune, and Teams administration.
• Ability to commute to the Toronto office 3 days per week.
• Strong organizational skills and ability to work independently.

Responsibilities

• Provide 1st and 2nd line support for RLDatix employees to resolve technical issues.
• Troubleshoot hardware and software problems on Windows and Mac devices.
• Administer Microsoft 365, Active Directory, Azure AD, Intune, and Teams.
• Manage new starter and leaver processes including asset provisioning.
• Document procedures and maintain records in the ticketing system.

Skills

1st and 2nd line IT support

Troubleshooting Windows environments

Microsoft 365 administration

Active Directory management

Azure AD administration

Intune management

Teams administration

Strong organizational skills

Tools

Microsoft 365

Active Directory

Azure AD

Intune

Teams

Job description

A healthcare solutions provider is seeking a Service Desk Analyst in Toronto to deliver first-class IT support. The role involves troubleshooting technical issues, administering various Microsoft tools, and ensuring smooth IT operations. This position requires at least 2 years of experience in IT support, a proactive mindset, and strong organizational skills. The role operates in a hybrid model, requiring presence in the office 3 days per week. Excellent benefits and growth opportunities are available.