Hybrid Production Support Analyst – Financial Services

Broadridge; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A financial technology solutions leader in Toronto is seeking a highly skilled Production Support Analyst. In this role, you will ensure the stability and performance of critical applications, acting as a liaison between clients and technology teams. Candidates should have a minimum of 5 years in production support, a relevant degree, and skills in SQL and Jira. This hybrid position offers a collaborative environment where your problem-solving and communication skills will be essential.

Qualifications

• Minimum 5 years of experience in a client-facing application or production support role.
• Proven knowledge of asset servicing lifecycle and corporate actions.
• Hands-on experience with application deployment in business-critical systems.

Responsibilities

• Provide Level 2 support for production and client-facing environments.
• Lead configuration, validation, and deployment activities.
• Act as primary escalation point for application incidents.

Skills

Analytical capabilities

Problem-solving

Client-facing communication

Technical expertise

Attention to detail

Education

Bachelor’s degree in Information Technology or related discipline

ITIL v3 or v4 Foundation certification

Tools

SQL

Oracle RDBMS

Jira

Microsoft Office Suite

Job description

A financial technology solutions leader in Toronto is seeking a highly skilled Production Support Analyst. In this role, you will ensure the stability and performance of critical applications, acting as a liaison between clients and technology teams. Candidates should have a minimum of 5 years in production support, a relevant degree, and skills in SQL and Jira. This hybrid position offers a collaborative environment where your problem-solving and communication skills will be essential.