Hybrid IT Support Analyst – User & Asset Focus

Eunasolutions; Oakville; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading provider of cloud-based software in Ontario seeks an IT Analyst responsible for supporting IT solutions and managing user requests. Candidates should have strong technical troubleshooting skills along with knowledge of Windows and Mac operating systems. This hybrid position offers competitive wages and professional growth opportunities. Join a collaborative team that values innovation and community engagement.

Benefits

Competitive wages

Wellness days

Flexible work day

Health and dental benefits

Qualifications

• 0-2 years in IT system administration and user support.
• Experience with networking technologies and cloud-first environments.
• Microsoft 365 Fundamentals certification (MS-900) preferred.

Responsibilities

• Provide first-level contact and support for end users.
• Manage routine service requests like password resets.
• Document incident resolutions and contribute to the IT knowledge base.

Skills

Knowledge of Windows

Knowledge of Mac operating systems

Excellent written and oral communication skills

Strong technical troubleshooting skills

Ability to work independently and as a team

Tools

Microsoft 365 ecosystem

Jira Service Desk

Job description

A leading provider of cloud-based software in Ontario seeks an IT Analyst responsible for supporting IT solutions and managing user requests. Candidates should have strong technical troubleshooting skills along with knowledge of Windows and Mac operating systems. This hybrid position offers competitive wages and professional growth opportunities. Join a collaborative team that values innovation and community engagement.