Hybrid Customer Success Pro — Calgary

LodgeLink; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive benefits package

Paid vacation and sick days

Employee charitable donation program

Hotel and travel discounts

Access to fitness centers

Company-hosted events

Job summary

A leading travel tech company seeks a Customer Success Representative for its Calgary office. This hybrid role involves guiding customers through onboarding, leading presentations, and upselling services. The ideal candidate has over 3 years in customer success and is tech-savvy with a strong grasp of Salesforce. The position offers competitive salaries and comprehensive benefits, contributing to a diverse working environment that values collaboration and creativity.

Qualifications

• 3+ years of experience in customer success or travel management.
• Confident in leading training sessions and speaking to groups.
• Tech-savvy with experience in Salesforce preferred.

Responsibilities

• Lead customer onboarding and maintain engagement.
• Upsell features and services to clients.
• Coordinate with Account Managers and log activities.

Skills

Customer success management

Outbound sales

Cold calling

Engaging presentations

Problem-solving

Active listening

Tools

Salesforce

Microsoft applications

Job description

A leading travel tech company seeks a Customer Success Representative for its Calgary office. This hybrid role involves guiding customers through onboarding, leading presentations, and upselling services. The ideal candidate has over 3 years in customer success and is tech-savvy with a strong grasp of Salesforce. The position offers competitive salaries and comprehensive benefits, contributing to a diverse working environment that values collaboration and creativity.