Hybrid Strategic CSM — Growth & Retention Lead

Alcumus; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

LinkedIn Learning license for development

3 weeks vacation and wellness days

Job summary

A leading compliance services provider in the Greater Toronto Area seeks a passionate Customer Success Manager to manage key client portfolios. Responsibilities include developing strong relationships, acting as a trusted advisor, and optimizing customer experiences through strategic insights. The ideal candidate has 2–5 years of B2B customer relationship management experience and excellent communication skills. This role offers competitive compensation and a hybrid workplace policy emphasizing health and wellbeing.

Qualifications

• 2–5 years of proven experience in customer relationship management.
• Excellent communication skills to build relationships at various levels.
• Strong results orientation with solid analytical and problem-solving abilities.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Act as a trusted advisor to clients, providing strategic insights.
• Monitor industry trends and proactively anticipate client needs.
• Manage account health by resolving issues and optimizing client experience.
• Ensure thorough record-keeping in the CRM.
• Collaborate with other teams to resolve escalations.
• Lead customer onboarding and training sessions.

Skills

Customer relationship management

Analytical skills

Problem-solving

Communication skills

Industry compliance knowledge

Job description

A leading compliance services provider in the Greater Toronto Area seeks a passionate Customer Success Manager to manage key client portfolios. Responsibilities include developing strong relationships, acting as a trusted advisor, and optimizing customer experiences through strategic insights. The ideal candidate has 2–5 years of B2B customer relationship management experience and excellent communication skills. This role offers competitive compensation and a hybrid workplace policy emphasizing health and wellbeing.