Hybrid Customer Success Manager, Sales & Service Cloud

Salesforce, Inc.; Toronto; Hybrid; CAD 115,000 - 158,000; Full time

Job summary

Salesforce, Inc. in Ontario is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers achieve strong ROI on our platform.

The CSM acts as a trusted advisor, guiding customerorganizations, addressing technical and business concerns, and aligning priorities with projects and problems. Ideal candidates have experience supporting customers across industries, with focus on adoption of Sales/Service Cloud features, and strong stakeholder relationship skills.

Responsibilities

• Serve as the single point of customer accountability for delivery of all Signature deliverables, overall customer experience, and renewal/expansion.
• Coordinate all deliverables entitlement, overseeing the Signature lifecycle experience.
• Apply processes to address customer needs and ensure value delivery through the Signature offer.
• Align with Business and Technical Stakeholders to balance Business Value and Technical Goals.
• Prioritize urgent work, organize tasks, and create basic plans, taking ownership of assigned tasks.

Job description

Salesforce, Inc. in Ontario is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers achieve strong ROI on our platform.

The CSM acts as a trusted advisor, guiding customerorganizations, addressing technical and business concerns, and aligning priorities with projects and problems. Ideal candidates have experience supporting customers across industries, with focus on adoption of Sales/Service Cloud features, and strong stakeholder relationship skills.