Hybrid Customer Experience Specialist – Logistics & Growth

Brambles Limited; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Mississauga is seeking a dedicated Customer Service Representative to support approximately 4,500 customer accounts. This role demands 3-5 years of experience in customer service or supply chain, alongside a Bachelor's Degree or equivalent experience. The position includes competitive salaries, employer-paid health benefits, and flexibility for hybrid work arrangements. Strong analytical and communication skills are essential. The ideal candidate should be motivated, detail-oriented, and able to resolve complex inquiries efficiently.

Benefits

Competitive salary plus bonus

Employer-paid health benefits starting on Day 1

RRSP with company match

Tuition reimbursement

Childcare assistance

Qualifications

• 3-5 years of experience in Customer Service or Supply Chain.
• Ability to work flexible hours and be available on some holidays.
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Serve as the primary point of contact for approximately 4,500 customer accounts.
• Lead the resolution of complex customer inquiries and provide first-level support.
• Monitor customer account performance and identify opportunities for process optimization.

Skills

Customer service

Analytical abilities

Communication skills

Problem resolution

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

A leading logistics company in Mississauga is seeking a dedicated Customer Service Representative to support approximately 4,500 customer accounts. This role demands 3-5 years of experience in customer service or supply chain, alongside a Bachelor's Degree or equivalent experience. The position includes competitive salaries, employer-paid health benefits, and flexibility for hybrid work arrangements. Strong analytical and communication skills are essential. The ideal candidate should be motivated, detail-oriented, and able to resolve complex inquiries efficiently.