Hunting/Archery Team Lead

Bass Pro Shops; Calgary; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Discounts on merchandise

Excellent benefits

Unlimited career advancement

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Retail Lead in Calgary, Alberta, to oversee day-to-day operations of a department and mentor team members. You will ensure excellent customer service, drive sales, and maintain store standards.

Responsibilities include supervising staff, training on procedures, and upholding visual merchandising and inventory processes. Availability for opening/closing shifts, weekends, and related duties is required.

Qualifications

• Two+ years supervisory experience in sales/service preferred.
• Open availability including store openings/closings and weekends.
• Ability to assess customer needs and make recommendations.
• Strong judgment and problem-solving skills.

Responsibilities

• Provide supervision and leadership to department staff with manager support.
• Delegate tasks clearly and follow up to ensure proper execution.
• Train staff on standard operating procedures and processes.
• Ensure adherence to procedures and report violations to management.
• Handle department administrative tasks.
• Deliver legendary customer service and recommend products based on customer needs.
• Promote company programs to customers and staff.
• Maintain visual presentation and stock levels on the sales floor.

Skills

Supervisory experience

Customer service

Merchandising

Open availability

Education

High school diploma or equivalent

Job description

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications:

• Two or more years of supervisory experience in a sales or service environment is preferred
• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
• High school diploma or equivalent is preferred
• Ability to evaluate customers’ needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Bass Pro Shops