Archery Team Lead - Full Time

Bass Pro Shops; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Discounts on merchandise

Discounts on restaurants

World-class resorts and conservationAt

Bass Pro Cares Fund

Excellent benefits

Unlimited career advancement

Job summary

BAss Pro Shops in Calgary, Alberta, is seeking an Archery Team Lead to oversee the day-to-day operation of the archery department. You will supervise staff, delegate tasks, and ensure high standards of customer service while training team members on procedures.

This role requires open availability, weekend shifts, and strong judgment to resolve customer issues and maintain store presentation. Bass Pro Shops offers a dynamic, outdoor-focused work environment.

Qualifications

• Two or more years of supervisory experience in a sales or service environment.
• Open availability – required to work store opening/closing shifts and weekends.
• Ability to evaluate customers’ needs and make recommendations.
• Ability to provide superior customer service and exceed expectations.
• Ability to use good judgment and logic.

Responsibilities

• Provide supervision and leadership to department team in partnership with the manager.
• Delegate tasks with clear direction and follow up for proper execution.
• Foster growth and development through SOP training.
• Ensure adherence to SOPs and report violations to the manager.
• Perform administrative tasks related to the department.

Skills

Supervisory experience

Customer service

Needs assessment

Good judgment

Problem solving

Education

High school diploma or equivalent

Job description

Summary:

Reporting to the Retail Manager - Hardlines, the Archery Team Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities

• Provide supervision and leadership to the team members of the department, in partnership with the manager


• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution


• Foster the growth and development of team members by training various standard operating procedures and processes


• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager


• Perform administrative tasks related to their assigned department


• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis


• Promote company programs to team members and customers


• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed


• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope


• Assist in other areas of the store when business needs dictate

Qualifications

• Two or more years of supervisory experience in a sales or service environment is preferred


• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends


• High school diploma or equivalent is preferred


• Ability to evaluate customers’ needs and make recommendations based on needs


• Ability to provide superior customer service and exceed customer’s expectations


• Ability to use good judgment and logic


• Experience in a related field or outdoor lifestyle


• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!


• Fun work environment


• Competitive wages


• Excellent benefits


• Unlimited career advancement opportunities


• Bass Pro Cares Fund

Bass Pro Shops