Retail Lead

Bass Pro Shops; Abbotsford; On-site; CAD 28,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

Fun work environment

Competitive wages

Excellent benefits

Career advancement

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Abbotsford, BC, seeks a Retail Lead to oversee the day-to-day operations of a department and lead a team in a fast-paced retail environment. The role emphasizes supervising staff, training on standard operating procedures, and maintaining visual standards while delivering exceptional customer service.

Open weekend availability is required and a high school diploma is preferred. Knowledge of Bass Pro Shops & Cabela’s products is considered an asset for making informed

Qualifications

• Two or more years of supervisory experience in a sales or service environment.
• Open availability including weekends and store opening/closing shifts.
• High school diploma or equivalent preferred.
• Ability to evaluate customer needs and make recommendations.
• Ability to provide superior customer service and exceed expectations.
• Ability to use good judgment and logic.
• Experience in related field or outdoor lifestyle.
• Knowledge of Bass Pro Shops & Cabela’s products is an asset.

Responsibilities

• Supervise and lead department team in partnership with the manager.
• Delegate tasks with clear direction and follow up.
• Foster growth through SOP training and development.
• Ensure adherence to procedures; report violations to the manager.
• Perform administrative tasks for the department.
• Provide legendary customer service by identifying needs and recommending products.
• Promote company programs to team members and customers.
• Maintain in-store visual presentation and signage; restock and remerchandise as needed.
• Resolve customer issues using good judgment and logic.
• Assist in other areas of the store as needed.

Skills

Supervisory experience

Open availability

High school diploma

Customer needs assessment

Customer service excellence

Good judgement

Outdoor lifestyle experience

Bass Pro knowledge

Education

High school diploma

Job description

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications:

• Two or more years of supervisory experience in a sales or service environment is preferred
• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
• High school diploma or equivalent is preferred
• Ability to evaluate customers’ needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Starting Pay Rate: $20.00 - $22.75

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund

Bass Pro Shops