Human Resources Generalist

OSLRS; Mississauga; On-site; CAD 65,000 - 72,000; Full time

Job summary

A leading retail solutions provider based in Peel Region, Mississauga, is seeking a Human Resources Generalist to support the HR team in a fast-paced environment. The ideal candidate will have over 3 years of progressive HR experience, excellent communication skills, and a proactive approach to problem-solving. This role includes managing HR processes, employee relations, and contributing to a supportive workplace culture. Offers a competitive salary between $65K-$72K, plus benefits and professional development opportunities.

Benefits

Competitive salary

RRSP matching program

Vacation plus additional flex days

Comprehensive health, dental and life benefits

Training and development opportunities

Qualifications

• 3+ years of experience in a Human Resources role, preferably including employee relations.
• Excellent verbal and written communication skills.
• Strong organizational abilities in a fast-paced environment.

Responsibilities

• Provide operational support to the HRBP team.
• Prepare documentation and case files for HRBP-led matters.
• Coordinate performance conversations and employee relations activities.

Skills

Excellent communications skills

Effective time management skills

Strong computer skills

Self-starter

Education

College or university degree in Human Resources

Tools

Microsoft Office Suite

Job description

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

The Opportunity

The Opportunity:

We are seeking a Human Resources Generalist. The Human Resources Generalist provides essential operational, administrative, and coordination support to the HR Business Partner (HRBP) team. This role enables HRBP’s to focus on strategic priorities by managing detailed, process-driven, and documentation-intensive tasks across the employee lifecycle. It is well-suited to an HR professional with 3+ years of progressive experience who excels in organization, follow-through, case preparation, and supporting multiple stakeholders in a fast-paced, multi-unit environment.

What you’ll do

• Provide administrative, coordination, and operational support to the HRBP team to enable focus on strategic initiatives.
• Prepares case files, documentation, summaries, templates, and follow‑up materials for HRBP‑led employee relations, performance, and accommodation matters.
• Coordinates interviews, meetings, witness discussions, and performance conversations.
• Tracks, monitors, and updates case activity, deadlines, and next steps to ensure timely follow‑through.
• Conduct preliminary policy or legislative research and escalates moderate‑to‑complex matters to the HRBP team.
• Supports job changes, transfers, promotions, and offboarding activities with accuracy and consistency.
• Assists with annual HR programs, including performance reviews, talent discussions, compensation activities, training initiatives, and compliance reviews.
• Tracks and coordinates vacation leaves of absence, and extended absences, ensuring required documentationand follow‑up.
• Supports HR metrics, data integrity checks, reporting, and audit activities across HRIS and internal tracking systems.
• Liaises with Payroll, HRIS, Talent Acquisition, and Operations to ensure smooth execution of employee lifecycle processes.
• Participates in HR projects, department initiatives, and continuous improvement efforts.
• Leverages HR knowledge and experience to identify best practices, recommend enhancements to current programs, and seek efficiencies that add value and align with OSL strategies.
• Supports employee inquiries and concerns, resolving issues in a timely, professional, and service‑oriented manner while following established escalation pathways.
• Participates in and comply with internal and external audit processes.
• Monitors andreports on key industry trends and competitive HR offers to inform HRBP and departmental planning.
• Contributes to departmental goals, objectives, systems, and ongoing process improvements.
• Performs other duties that support the HRBP team and the broader HR function.

What you’ve done

• Three+ years’ experience in a Human Resources role preferably including employee relations, coaching and investigations exposure
• College or university degree, preferably in Human Resources
• Excellent communications skills, verbal and written
• Effective time management skills and highly organized
• Strong computer skills including proficiency in Microsoft Office Suite
• Conviction to improve personally and support continuous improvement
• High level of personal integrity
• Positive and supportive tone, attitude, and work ethic
• Ability to work in a fast-paced environment and be a self-starter
• Previous multi-unit national retail experience preferred

What’s in it for you

• Competitive base salary $65K-$72K +bonus
• RRSP matching program
• Vacation plus additional flex days
• Comprehensive health, dental and life benefits
• Training and development opportunities to grow your career
• Named one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment
• Employee development programs

Interview Steps

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring manager.
• Step 3: The final step is an in-person interview with the Manager and HR Director.

If this sounds like you and you’re excited to be a member of our team, pleaseapply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.