Hotel receptionist

hotel chibougamau; Chibougamau; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Free parking available

On-site amenities

Parking available

Job summary

hotel chibougamau is seeking a Front Desk Agent to register guests, assign rooms, and handle reservations and inquiries at the front desk. The role requires French language work, with English as an asset, and includes evening and weekend shifts in a 35-hour work week.

Applicants must be available for start and pass a criminal record check, with health benefits and free parking offered. Responsibilities include addressing guest complaints, processing arrivals/departures, handling payments, and

Qualifications

• Secondary school graduation certificate or equivalent experience.
• Criminal record check required.
• French language work requirement; English is an asset.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Answer telephone and relay calls/messages.
• Provide wakeup calls on request.
• Provide customer service.

Skills

Client focus

Interpersonal skills

Oral communication

Reliability

Team player

Resourcefulness

Education

Secondary school graduation certificate

Tools

None

Job description

Job description

• Durée de l'emploi: Permanent
• Langue de travail: Français
• Heures de travail: 35 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Asset languages

• English, Middle (1100-1500)

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Security and safety

• Criminal record check

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you available to start on the date listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Evening
• Flexible hours
• Night

Experience

• Experience an asset

Employment terms options

• Day
• Weekend

Health benefits

• Health care plan

Other benefits

• Free parking available
• On-site amenities
• Parking available

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for newcomers and refugees

• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities