Clerk, customer service

Boutique Place d'Armes; Quebec; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Paramedical services coverage

Gratuities

Group insurance benefits

Long-term care insurance

Subsidised public transportation

Job summary

Boutique Place d'Armes in Quebec City seeks an administrative assistant to support daily operations, answer inquiries, manage payments, and maintain client records. The role requires strong communication in both English and French and a friendly, professional approach.

You will develop and implement communication materials, assist in brochures and newsletters, train staff, and handle billing and receipts while delivering excellent customer service to clients.

Qualifications

• Bilingual work language required (English or French).
• Experience range: 3 years to less than 5 years is indicated in the job posting.

Responsibilities

• Develop communication strategies
• Evaluate communication strategies and programs
• Implement communication strategies and programs
• Produce informational materials to increase awareness of services available
• Train staff
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Skills

Bilingual

Education

No degree, certificate or diploma

Job description

• Durée de l'emploi: Permanent
• Langue de travail: Bilingue
• Heures de travail: 30 to 40 hours per week
• Education:
• Expérience:

Education

• No degree, certificate or diploma

Tasks

• Develop communication strategies
• Evaluate communication strategies and programs
• Implement communication strategies and programs
• Produce informational materials to increase awareness of services available
• Train staff
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty

Screening questions

• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Evening

Experience

• 3 years to less than 5 years

Employment terms options

• Morning
• Day
• Weekend

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Financial benefits

• Gratuities
• Group insurance benefits

Long term benefits

• Long-term care insurance

Other benefits

• Subsidised public transportation

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees