Hotel manager

Holiday Inn Express and Suites Brockville; Brockville; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Staff accommodation available

Free parking available

Learning/training paid by employer

Job summary

Holiday Inn Express and Suites Brockville in Ontario is seeking an experienced Hotel Operations Manager to lead daily operations and staff in a busy hotel.

You will develop policies, recruit and supervise teams, manage budgets and inventories, handle guest concerns, and coordinate with suppliers and service providers.

A Bachelor's degree and 3–5 years of supervisory hotel experience, strong communication and leadership skills are required.

Qualifications

• Bachelor's degree required.
• 3 years to less than 5 years of supervisory hotel experience.
• Experience with hotel operations and staff management.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff and supervise team performance.
• Conduct performance reviews and staff development.
• Negotiate with suppliers for materials and services.
• Conduct training sessions for new procedures.
• Manage facilities usage and front desk duties during shifts.
• Prepare budgets and monitor revenues and expenses.
• Plan and implement marketing activities and guest services.
• Address customers' complaints or concerns and resolve issues.
• Establish work schedules and organize inventory management.

Skills

Client focus

Excellent oral communication

Excellent written communication

Team player

Initiative

Efficient interpersonal skills

Flexibility

Education

Bachelor's degree

Tools

MS Word

CRS

MS Excel

MS Office

MS Outlook

MS PowerPoint

MS Windows

Google Drive

Job description

* Durée de l'emploi: Permanent

* Langue de travail: Anglais

* Heures de travail: 75 hours bi-weekly

* Education:

* Expérience:

EDUCATION

• * Bachelor's degree

WORK SITE ENVIRONMENT

• * Non-smoking
• * Air conditioned

WORK SETTING

• * Staff accommodation available
• * Urban area
• * Hotel, motel, resort

BUDGETARY RESPONSIBILITY

• * 0 - $100,000

TASKS

• * Develop and implement policies and procedures for daily operations
• * Recruit and hire staff
• * Supervise staff
• * Conduct performance reviews
• * Negotiate with suppliers for the provision of materials and supplies
• * Conduct training sessions
• * Negotiate with clients for the use of facilities
• * Perform front desk duties
• * Prepare budgets and monitor revenues and expenses
• * Implement marketing activities
• * Enforce policies and procedures
• * Address customers' complaints or concerns
• * Assist clients/guests with special needs
• * Establish work schedules
• * Organize and maintain inventory

SUPERVISION

• * 11-15 people

CERTIFICATES, LICENCES, MEMBERSHIPS, AND COURSES

• * First Aid Certificate
• * CPR Certificate

COMPUTER AND TECHNOLOGY KNOWLEDGE

• * MS Word
• * Central reservation system (CRS)
• * MS Excel
• * MS Office
• * MS Outlook
• * MS PowerPoint
• * MS Windows
• * Google Drive

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• * Fast-paced environment
• * Work under pressure
• * Tight deadlines
• * Attention to detail
• * Combination of sitting, standing, walking
• * Standing for extended periods
• * Large workload

PERSONAL SUITABILITY

• * Client focus
• * Efficient interpersonal skills
• * Excellent oral communication
• * Excellent written communication
• * Flexibility
• * Initiative
• * Team player

EMPLOYMENT TERMS OPTIONS

• * Early morning
• * Evening
• * Shift

EXPERIENCE

• * 3 years to less than 5 years

EMPLOYMENT TERMS OPTIONS

• * Morning
• * Night
• * On call
• * Weekend

OTHER BENEFITS

• * Free parking available
• * Learning/training paid by employer

SUPPORT FOR PERSONS WITH DISABILITIES

• * Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

SUPPORT FOR NEWCOMERS AND REFUGEES

• * Supports newcomers and/or refugees with foreign credential recognition

SUPPORT FOR MATURE WORKERS

• * Applies hiring policies that discourage age discrimination