Hotel assistant manager

Kibbi; Coaldale; On-site; CAD 45,000 - 65,000; Full time

Job summary

Kibbi in Alberta seeks an experienced operations manager to lead daily hotel, motel, or resort activities, ensuring efficient service and policy compliance.

You will supervise staff, manage budgets, coordinate marketing, oversee maintenance, and handle guest relations while partnering with suppliers and clients to maximize occupancy and revenue.

This role requires college-level education, 2–3 years of experience, and strong communication skills.

Qualifications

• College/CEGEP education required.
• 2+ years of relevant experience in hotel/operations management.
• Strong leadership and communication skills.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff and conduct performance reviews.
• Negotiate with suppliers for materials and with clients for facility use.
• Perform front desk duties and assist guests with special needs.
• Prepare budgets and monitor revenues and expenses.
• Plan and implement marketing activities to boost occupancy.
• Organize and oversee maintenance activities.
• Establish work schedules and manage events.

Skills

Staff management

Customer service

Budgeting

Policy development

Training

Negotiation

Event planning

Operations planning

Education

College/CEGEP

Tools

MS Word

MS Excel

MS Office

MS Outlook

MS PowerPoint

MS Windows

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• College/CEGEP

EXPERIENCE

• 2 years to less than 3 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Hotel, motel, resort

RESPONSIBILITIES

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory

CREDENTIALS

CERTIFICATES, LICENCES, MEMBERSHIPS, AND COURSES

• First Aid Certificate
• CPR Certificate

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Word
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

PERSONAL SUITABILITY

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player