Receptionist, hotel

Hwy 17 Motel; Wawa; On-site; CAD 32,000 - 45,000; Full time

Benefits offered by this job

On-site housing options

Free parking available

Learning/training paid by employer

Job summary

Hwy 17 Motel in Ontario is hiring a front desk clerk to welcome guests, handle reservations, and provide information on local attractions. The role involves cash handling, coordinating group arrivals, and ensuring guest needs are met with a high level of service.

The position requires a secondary school certificate or equivalent experience, with 1–2 years in hospitality. Staff housing options are available, and the job is in a rural, remote location open to relocation.

Qualifications

• Secondary school graduation certificate or equivalent experience.
• 1 year to less than 2 years of experience.
• Experience in hospitality is an asset.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Secondary school certificate

Equivalent experience

Tools

CRS

Word processing

Spreadsheet

Internet

Job description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 42.5 hours per week
• Education:
• Expérience:

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

WORK SETTING

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort
• Rural area
• Remote location
• Willing to relocate

TASKS

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

SECURITY AND SAFETY

• Criminal record check

TRANSPORTATION/TRAVEL INFORMATION

• Own transportation
• Willing to travel

PERSONAL SUITABILITY

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

SCREENING QUESTIONS

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

EMPLOYMENT TERMS OPTIONS

• Early morning
• Evening

EXPERIENCE

• 1 year to less than 2 years

EMPLOYMENT TERMS OPTIONS

• Shift
• Morning
• Night
• On call
• To be determined
• Day
• Weekend
• Overtime available

OTHER BENEFITS

• Free parking available
• Learning/training paid by employer
• On-site housing options