Hotel assistant manager

Kibbi; City of Leduc; On-site; CAD 42,000 - 64,000; Full time

Job summary

Kibbi in City of Leduc, Alberta, seeks an operations supervisor for hotel/motel/resort settings. The role requires 2–3 years’ experience, college education, and strong MS Office skills. On-site position with front desk duties, staff supervision, budgeting, and marketing responsibilities. First Aid and CPR are required credentials.

Candidates must demonstrate leadership, client focus, and the ability to meet tight deadlines in a fast-paced environment.

Qualifications

• 2 years to less than 3 years of experience required.
• Post-secondary education: College/CEGEP.
• First Aid and CPR certificates.
• Proficiency with MS Word, Excel, PowerPoint, Outlook, and Office suite.
• Ability to work in a fast-paced environment with tight deadlines.
• Excellent oral and written communication; client-focused.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory

Skills

Client focus

Interpersonal skills

Oral communication

Written communication

Flexibility

Initiative

Team player

Education

College/CEGEP

Tools

MS Word

MS Excel

MS Office

MS Outlook

MS PowerPoint

MS Windows

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• College/CEGEP

EXPERIENCE

• 2 years to less than 3 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Hotel, motel, resort

RESPONSIBILITIES

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory

CREDENTIALS

CERTIFICATES, LICENCES, MEMBERSHIPS, AND COURSES

• First Aid Certificate
• CPR Certificate

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Word
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

PERSONAL SUITABILITY

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player