Hotel front desk clerk

Raven Inn Whitehorse; Whitehorse; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Job summary

Raven Inn Whitehorse is seeking a front desk clerk to warmly welcome guests, check them in, and manage reservations. You will provide information on local attractions and facilities, handle inquiries, and ensure smooth departures with accurate billing.

The role emphasizes excellent customer service, attention to detail in cash handling, and adherence to safety procedures within a permanent, full-time schedule in Whitehorse, Canada.

Qualifications

• Secondary school graduation is a basic requirement; prior experience is an asset.
• Experience in hospitality is an asset and helpful for the role.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about local points of interest.
• Process departures, calculate charges and receive payments.
• Balance cash and complete cash reports.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay messages.
• Assist guests with special needs.
• Deliver wakeup calls as requested.
• Provide customer service.

Skills

Customer service

Cash handling

Reservations management

Communication skills

Education

Secondary school diploma

Job description

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week