clerk, front desk - hotel

Hospitality Newfoundland and Labrador; Paradise; Hybrid; CAD 23,000 - 24,000; Part time

Job summary

Hospitality Newfoundland and Labrador is seeking a part-time, casual hotel front desk associate in Paradise, Newfoundland and Labrador. The role requires an assistive level of training with no prior experience, and responsibilities include check-in/check-out, reservations, guest inquiries, and general information provision about local attractions and hotel services.

Work is in-person at the hotel location with shifts that may include evenings, weekends, and holidays.

Qualifications

• Secondary (high) school graduation certificate is required.
• No experience is required; training will be provided.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver wakeup calls.
• Perform light housekeeping and cleaning duties.

Education

High School Diploma

Job description

• Salary 16.35 to 16.50 hourly (To be negotiated) / 16 to 40 hours per week
• Terms of employment Casual employment Part time
• Secondary (high) school graduation certificate

Experience

No experience (will train)

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties