front desk clerk, hotel

Northern Rockies Lodge; Muncho Lake; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

On-site housing options

Free parking available

Bonus

Job summary

Northern Rockies Lodge in a remote Canadian locale is seeking a friendly front desk agent to welcome guests and manage reservations. You will check in guests, answer inquiries, and coordinate group arrivals while ensuring accurate billing and smooth operations.

The role requires 1–2 years of experience, English proficiency, and the ability to work in a fast-paced environment. On-site housing and staff accommodations are available as part of the benefits package.

Qualifications

• 1-2 years of related front desk or hospitality experience preferred.
• Fluent English in speaking and writing.
• On-site work with staff housing provided.
• Provide friendly and professional guest service in a fast-paced environment.
• Accurate cash handling and ability to balance simple reports.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures and manage reservations.
• Take, cancel and modify room reservations.
• Provide information on hotel facilities and local points of interest.
• Exchange foreign currency and handle guest payments.
• Balance cash and complete balance sheets and reports.
• Maintain inventory of vacancies and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer calls and relay messages; assist guests with special needs.
• Perform light housekeeping and cleaning as needed.
• Provide exceptional customer service.

Skills

Customer service

Attention to detail

Excellent oral communication

Excellent written communication

Team player

Organized

Education

Secondary school diploma

Tools

CRS

MS Excel

Word processing

Internet

Social Media

Microsoft Publisher

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work setting

• Staff accommodation provided
• Room and board provided
• Hotel, motel, resort
• Remote location
• Relocation costs not covered by employer
• Willing to relocate

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• MS Excel
• Social Media
• Microsoft Publisher

Additional information

Transportation/travel information

• Travel expenses not paid by employer
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

Financial benefits

• Bonus

Other Benefits

• Free parking available
• On-site housing options
• Other benefits