front desk agent

Canadas Best Value Inn & Suites; Charlottetown; On-site; CAD 19,000 - 25,000; Full time

Job summary

Canadas Best Value Inn & Suites is seeking a front desk associate for our Charlottetown location. You will check guests in, assign rooms, manage reservations, and provide information about local attractions and hotel facilities.

This on-site role requires excellent customer service, dependability, and strong organizational skills. The position involves handling payments, balancing cash, and following safety procedures in a fast-paced hotel environment.

Qualifications

• Experience with hotel front desk operations.
• Excellent interpersonal and communication skills.
• Ability to handle reservations and payments accurately.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about local points of interest.
• Process departures, calculate charges and receive payments.
• Balance cash and prepare cash reports.
• Follow emergency and safety procedures.
• Perform clerical duties (faxing, filing, photocopying).
• Answer telephone and relay messages.
• Provide customer service.

Skills

Excellent communication

Customer service

Dependable

Organized

Team player

Attention to detail

Education

No degree, certificate or diploma

Tools

CRS

Spreadsheet

Job description

Overview

Languages: English

Education

• No degree, certificate or diploma

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Central reservation system (CRS)
• Spreadsheet

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player