hotel front desk clerk

Living Water Resorts; Collingwood; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Free parking

On-site amenities

On-site recreation

Job summary

Living Water Resorts in Collingwood, Ontario, is seeking a front desk receptionist to warmly welcome guests, manage check-ins/outs, and handle reservations. You will operate a multi-line switchboard, provide information on hotel facilities, and assist guests with local recommendations.

On-site position requiring excellent customer service, attention to detail, and the ability to work in a fast-paced environment. Prior front desk experience is an asset, and on-site work is required.

Qualifications

• High school diploma or equivalent.
• Experience in front desk or guest services is an asset.
• Strong communication and customer service skills.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide information about local points of interest.
• Process departures and collect payments.
• Maintain inventory of vacancies and room assignments.
• Answer telephone and relay calls and messages.
• Assist guests with special needs.

Skills

Customer service

Communication skills

Attention to detail

Front desk operations

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Computer systems

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Other Benefits

• Free parking available
• On-site amenities
• On-site recreation and activities

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth