front desk agent

St. Christopher's Hotel; Channel-Port aux Basques; On-site; CAD 30,000 - 38,000; Full time

Job summary

St. Christopher's Hotel in Channel-Port aux Basques, Newfoundland and Labrador, is seeking a front desk receptionist. No prior experience is required as training will be provided.

The role requires on-site work with duties ranging from checking in guests, handling reservations, currency exchange and guest information services. Candidates should have a secondary school certificate or equivalent experience, and possess excellent oral and written communication, dependability, and strong

Qualifications

• Education requirement: secondary school graduation certificate or equivalent experience.
• On-site position with no remote work option.
• No experience required; training provided.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide information about local points of interest.
• Exchange foreign currency.
• Process departures, calculate charges and collect payments.
• Balance cash and complete cash reports.
• Maintain inventory of vacancies and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay messages.
• Assist guests with special needs.
• Provide wakeup calls as requested.
• Deliver excellent customer service.

Skills

Excellent oral communication

Excellent written communication

Dependability

Efficient interpersonal skills

Flexibility

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

or equivalent experience

Tools

Multi-line switchboard

Computerized bookkeeping system

Internet

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

No experience (will train)

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Computerized bookkeeping system
• Internet

Additional information

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player