Front desk agent

Hospitality Newfoundland and Labrador; Channel-Port aux Basques; On-site; CAD 19,000 - 25,000; Full time

Job summary

Hospitality Newfoundland and Labrador in Channel-Port aux Basques is seeking a front desk clerk to greet guests, register arrivals and assign rooms, and provide information about local attractions.

The role requires no prior experience and training will be provided; you will handle reservations, payments, and be part of a busy team in a hotel setting, with shifts and on-call opportunities. You will balance cash, operate a multi-line switchboard, and assist guests with needs.

Qualifications

• Secondary school graduation certificate.
• No prior experience required; training provided.
• Strong customer service and communication skills.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Answer telephone and relay telephone calls and messages.

Skills

Customer service

Interpersonal skills

Team player

Organized

Education

Secondary school diploma

Tools

Computer and technology knowledge

Multi-line switchboard

Cash handling

Job description

• Education: Secondary (high) school graduation certificate
• Experience: No experience (will train)
• Work setting
• Hotel, motel, resort
• Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Computer and technology knowledge
• Multi-line switchboard
• Internet
• Security and safety
• Bondable
• Criminal record check
• Transportation/travel information
• Own transportation
• Work conditions and physical capabilities
• Fast-paced environment
• Standing for extended periods
• Work under pressure
• Personal suitability
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Are you available for shift or on-call work?