Front desk hotel clerk

Skky Hotel; Whitehorse; On-site; CAD 32,000 - 48,000; Full time

Job summary

Skky Hotel in Whitehorse, Yukon is seeking a friendly front desk receptionist to welcome guests, handle check-ins, answer inquiries, and coordinate room assignments.

The role requires a high school diploma, strong communication skills, and the ability to work in a fast-paced environment 35–40 hours per week; English language work; weekends possible.

Qualifications

• Secondary school diploma required.
• Experience at a hotel front desk considered an asset.
• Able to work in a fast-paced environment.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and local attractions.
• Process guests' departures and calculate charges.
• Balance cash and prepare cash reports.
• Maintain inventory of vacancies and room assignments.
• Answer phone and relay calls and messages.
• Provide customer service and assist guests with special needs.

Skills

Excellent oral communication

Excellent written communication

Client focus

Dependability

Efficient interpersonal skills

Flexibility

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Internet

Job description

• Secondary (high) school graduation certificate

• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Internet

Security and safety

• Bondable

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Employment terms options

• Early morning
• Evening
• Shift
• Morning
• Night

Experience

• Experience an asset

Employment terms options

• Day
• Weekend
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 to 40 hours per week