Front Desk Agent

Autism Services; Canada; On-site; CAD 28,000 - 38,000; Full time

Job summary

Autism Services is seeking a courteous front desk agent to assist guests, manage reservations, and provide information about local attractions.

You will register guests, handle group arrivals and departures, process changes to bookings, and help guests with special needs while maintaining accurate cash handling and balance reporting.

Qualifications

• Front desk role requires clear communication and guest service focus.
• Balance cash handling and related forms as part of duties.
• Provide information on hotel facilities and area attractions.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Answer telephone and relay messages.
• Assist clients/guests with special needs.

Skills

Client focus

Dependability

Interpersonal skills

Oral communication

Written communication

Flexibility

Judgement

Organized

Reliability

Team player

Resourcefulness

Job description

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communicationExcellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Employment terms options

• Early morning
• Evening
• Morning
• Night
• Day
• Weekend

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities