Helpdesk Coordinator

Placements24; Kimberley; Hybride; CAD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Competitive salary and incentives

Professional development and certs

Health and wellness benefits

Collaborative team environment

Résumé du poste

Placements24 is seeking a highly organized Helpdesk Coordinator in Kimberley, BC to manage and streamline support operations for our staff. You will oversee ticket management, allocate resources, and ensure timely resolution of IT issues in a hybrid work environment.

The ideal candidate has proven helpdesk/IT support coordination experience, strong ITIL knowledge, and excellent communication skills. This role offers blended remote/office work, professional development, and a comprehensive

Qualifications

• Proven experience in a helpdesk or IT support coordination role.
• Strong understanding of IT support processes and ticketing systems.
• Excellent organizational and multitasking abilities.
• Proficiency in using computer systems and standard office software.
• Good communication and interpersonal skills.
• Familiarity with ITIL best practices is a plus.

Responsabilités

• Manage and prioritize incoming helpdesk tickets, assigning them to appropriate support staff.
• Monitor ticket queues to ensure timely response and resolution times are met.
• Maintain and update the helpdesk system with accurate information.
• Generate reports on helpdesk performance, trends, and user feedback.
• Assist in the development and maintenance of IT support documentation and knowledge bases.
• Communicate effectively with users and IT staff to facilitate smooth support operations.

Connaissances

Helpdesk coordination

Organizational skills

Multitasking

Communication skills

ITIL familiarity

Outils

Ticketing software

Description du poste

Our client is seeking a highly organized and proactive Helpdesk Coordinator to manage and streamline support operations in Kimberley. This role is crucial for ensuring efficient ticket management, resource allocation, and timely resolution of IT issues for our staff. You will act as a central point of contact, coordinating between users and the technical support team to maintain optimal system performance. We are looking for individuals with excellent organizational skills, a strong understanding of IT support processes, and the ability to manage multiple priorities effectively within a hybrid work model. This is a valuable opportunity to contribute to the operational efficiency of our IT department and grow your career in a dynamic environment.

Key Responsibilities

• Manage and prioritize incoming helpdesk tickets, assigning them to appropriate support staff.
• Monitor ticket queues to ensure timely response and resolution times are met.
• Maintain and update the helpdesk system with accurate information.
• Generate reports on helpdesk performance, trends, and user feedback.
• Assist in the development and maintenance of IT support documentation and knowledge bases.
• Communicate effectively with users and IT staff to facilitate smooth support operations.

Requirements

• Proven experience in a helpdesk or IT support coordination role.
• Strong understanding of IT support processes and ticketing systems.
• Excellent organizational and multitasking abilities.
• Proficiency in using computer systems and standard office software.
• Good communication and interpersonal skills.
• Familiarity with ITIL best practices is a plus.

Benefits

• Competitive salary and performance incentives.
• Hybrid work arrangement offering a blend of remote and office flexibility.
• Opportunities for professional development and certification.
• Comprehensive health and wellness benefits package.
• A collaborative team environment focused on operational excellence.