Client Support Representative

Placements24; Kimberley; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Career development

Supportive team

Kimberley location

Job summary

Placements24 in Kimberley seeks a Client Support Representative to deliver exceptional service to clients via phone, email, and chat, handling inquiries and troubleshooting along the way.

This hybrid role emphasizes relationship-building, accurate CRM management, and collaboration within a friendly Kimberley team while offering health benefits and professional development.

Qualifications

• Proven experience in client support or customer service.
• Strong communication and problem-solving skills.
• Proficiency with CRM software and standard office tools.
• Ability to manage multiple client interactions effectively.
• Empathetic and proactive approach to client service.

Responsibilities

• Respond to client inquiries via phone, email, and chat with clear solutions.
• Assist clients with account management and product inquiries.
• Maintain accurate client records in the CRM.
• Identify priority issues and ensure timely resolution.
• Gather client feedback to improve services.

Skills

Excellent communication

Problem-solving

CRM proficiency

Multitasking

Empathy in service

Tools

CRM software

Office tools

Job description

About the Role

Our client seeks a detail-oriented and customer-centric Client Support Representative to join their team in Kimberley . This role is vital for providing exceptional support and building lasting relationships with clients. You will be responsible for addressing client needs, resolving inquiries, and ensuring a smooth customer experience across all touchpoints. This is an excellent opportunity to contribute to a company that values its clients and offers a collaborative work environment with the benefit of a hybrid work arrangement in the Northern Cape.

Key Responsibilities

• Respond to client inquiries via phone, email, and chat, providing clear and concise solutions.
• Assist clients with account management, product inquiries, and technical troubleshooting.
• Maintain accurate and up-to-date client records in the CRM system.
• Identify and elevate priority issues to ensure timely resolution.
• Gather client feedback to contribute to service improvement initiatives.

Requirements

• Proven experience in a client support or customer service role.
• Strong communication and problem-solving skills.
• Proficiency in using CRM software and standard office tools.
• Ability to manage multiple client interactions effectively.
• A proactive and empathetic approach to client service.

Benefits

• Competitive salary with potential for bonuses.
• Hybrid work model providing work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and skill enhancement.
• A friendly and supportive team atmosphere in Kimberley .