Client Support Associate

Placements24; Kimberley; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Professional growth opportunities

Friendly team environment

Competitive salary

Benefits package

Job summary

Placements24 in Kimberley, Canada, is seeking a proactive Client Support Associate to ensure clients receive timely and effective assistance. You will be the main point of contact, addressing inquiries and resolving issues with a focus on a superior customer experience.

The role emphasizes collaboration with internal teams, thorough record-keeping, and onboarding support, with a hybrid work model offering flexible arrangements.

Qualifications

• Minimum experience in a customer service or support role.
• Excellent communication and active listening skills.
• Proficiency with office software and customer databases.
• Ability to manage multiple tasks and priorities effectively.
• Patient and professional approach to client interactions.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Handle inbound client inquiries by phone, email, and in-person visits.
• Provide information about services and products and guide clients.
• Resolve basic issues and escalate when needed.
• Maintain accurate records of client interactions and account details.
• Assist with client onboarding and documentation.
• Collaborate with internal teams to meet client needs.

Skills

Customer service experience

Strong communication skills

Active listening

Proficiency with office software

Experience with customer databases

Multitasking abilities

Patient and professional

Willingness to learn

Job description

About the Role

Our client is looking for a proactive Client Support Associate to join their team in Kimberley . This role is vital for ensuring our clients receive timely and effective support, addressing their inquiries and resolving any issues they may encounter. You will act as a key point of contact, building strong relationships and contributing to overall client satisfaction. The ideal candidate is detail-oriented, possesses excellent communication skills, and is committed to providing a superior customer experience within a supportive team setting.

Key Responsibilities

• Handle incoming client inquiries via phone, email, and in-person interactions.
• Provide information and assistance regarding company services and products.
• Troubleshoot and resolve basic client issues, escalating when necessary.
• Maintain accurate records of client interactions and account details.
• Assist with client onboarding processes and documentation.
• Collaborate with internal teams to ensure client needs are met.

Requirements

• Previous experience in a customer service or support role.
• Strong communication and active listening skills.
• Proficiency with office software and customer databases.
• Ability to manage multiple tasks and prioritize effectively.
• A patient and professional approach to client interactions.
• Willingness to learn and adapt to new systems and processes.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A friendly and supportive work environment.
• Hybrid work model for enhanced flexibility.
• Be part of a company committed to client success.